RISHABH KHANDELWAL
New Delhi
Summary
Dynamic Client Success Associate with a proven track record at Eresolution Consultancy Services, excelling in client consultation and legal negotiation. Adept at CRM management and effective communication, I consistently achieved high client satisfaction and successfully navigated complex financial challenges, enhancing client outcomes and fostering strong relationships.
Overview
2
2
years of professional experience
Work History
CSA (Client Success Associate)
Eresolution Consultancy Services Private Limited (Lawyer Panel)
09.2024 - Current
- Handling clients trapped in debt cycles, and managing their legal and financial challenges.
- Working directly under legal professionals to provide consultation to clients based on their financial situation.
- Following legal processes and negotiating with banks and financial institutions for loan/credit settlements.
- Managing and updating client details on CRM tools, ensuring accuracy and timely follow-ups.
- Ensuring client satisfaction through effective communication, guidance, and personalized support.
Tele Marketing Executive
Silaris information pvt ltd.
01.2023 - 03.2024
- Generating leads and setting appointments for sales representatives.
- Initiated and executed outbound calls to prospective clients effectively communication the benefits and features or products or services.
- Conducted through researches on target demographics and tailored sales pitches to maximize success rate and generate leads.
- Consistently met and exceeded sales targets.
- Resulting in increased revenue and customer base growth.
- Maintaining accurate records of calls and sales instructions.
- Conducting outbound calls to potential customer to promote product or services.
- Cold calling potential customers to promote product and services.
Education
Bachelor of Arts -
School of Open Learning, University of Delhi
01-2025
12th Standard -
Central Board of Secondary Education
01-2021
Skills
- Client consultation and legal negotiation
- CRM management
- Effective communication
- Problem solving and complaint handling
- Team collaboration
- Time management
- Documentation and reporting
Disclaimer
I hereby declare that the above information given by me is true to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Father's Name: Devraj Khandelwal
- Date of Birth: 11/21/03
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Affiliations
- Travel
- Outdoor activities
Timeline
CSA (Client Success Associate)
Eresolution Consultancy Services Private Limited (Lawyer Panel)
09.2024 - Current
Tele Marketing Executive
Silaris information pvt ltd.
01.2023 - 03.2024
Bachelor of Arts -
School of Open Learning, University of Delhi
12th Standard -
Central Board of Secondary Education
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