Experienced professional adept at building client relationships and addressing customer inquiries. Demonstrates a friendly and professional demeanor while passionately assisting customers.
Hi, I’m
RISHABH NEGI
Delhi
Summary
Overview
10
years of professional experience
Work History
WIPRODelhi
Client Specialist
11.2022 - Current
Job overview
- Demonstrated ability to manage health and welfare departments for US-based clientele with exceptional skills.
- Skilled in managing health-related insurance policies and proficiently administering the claims process.
- Acquired proficient training in managing diverse projects related to DVS, YAS FSA, HSA, HRA and OFS
- Exhibited excellent leadership skills while providing exceptional service as an on-floor supervisor.
- Provided customer service to clients by responding to inquiries, resolving issues, and providing support.
- Maintained accurate records of client interactions and transactions.
BYJUSDelhi
Product Expert
03.2022 - 11.2022
Job overview
- Collaborated with Product Team to grasp requirements and business specifications in relation to Portfolio Management, Analytics, and Risk.
- Managed student profiles and addressed their study-related needs, assisting them with queries through chat, email, and occasional calls.
- Handled both new and existing customer and student tickets.
INDIGODelhi
Customer Service Executive
01.2018 - 01.2022
Job overview
- Provided exceptional customer service to ensure highest level of customer satisfaction.
- Oversaw flight operations for on-time performance.
- Maintained aircraft safety and security by delivering hazard-free services.
AI-SATSDelhi
Customer Service Senior Agent
01.2015 - 01.2018
Job overview
- Provided top-of-the-line customer service to all airport patrons.
- Managed fraud documents such as passports, visas, and travel-related paperwork.
- Achieved hassle-free customer experience by establishing proper processes.
- Worked for major airlines including Air India, Emirates, and Air Asia.
- Diverse understanding of various fraud types and preventive measures.
Education
Delhi
University of Delhi, Delhi University
BA
01.2018
University Overview
and side by side i got opportunity to work in AI-SATS.
Skills
- HRFS
- H & W
- Workday
- Performance Tracking
- Quality Control
- Report Preparation
- Complaint Investigation
Interests
Interests
Travelling
Content Creation
Languages
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
References
References
References available upon request.Interests
Travelling
Content Creation
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Client Specialist
WIPRO
11.2022 - Current
Product Expert
BYJUS
03.2022 - 11.2022
Customer Service Executive
INDIGO
01.2018 - 01.2022
Customer Service Senior Agent
AI-SATS
01.2015 - 01.2018
Delhi
University of Delhi, Delhi University
BA
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