Summary
Overview
Work History
Education
Skills
Certification
Timeline
LOCATION
Generic

FIRDOUS FiZAN

Chennai

Summary

Highly motivated business professional with over 3 years of experience at Beroe and 4+ years overall in client servicing, business development, and global customer support. Experienced in handling international enterprise clients, SaaS-based ticketing platforms, and direct stakeholder communication.

Overview

8
8
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Client Specialist

Beroe Inc
04.2023 - Current
  • Support global enterprise clients including BP and The Hackett Group.
  • Handle tickets using Freshworks and real-time support via Freshchat.
  • Engage directly with international clients to resolve issues within SLAs.
  • Coordinate with internal teams to improve client satisfaction.

Senior Executive

IndiaMART InterMESH Ltd
09.2021 - 03.2023
  • Led renewals for high-value clients and exceeded revenue targets.
  • Managed premium accounts and delivered client presentations.

Business Associate

The Marketing Quotient (Etisalat Channel Partner)
01.2021 - 03.2021
  • Executed promotional campaigns and B2B lead generation.
  • Conducted market analysis and presented insights to leadership.

Postgraduate Intern

SR Travels Pvt Ltd
12.2019 - 02.2020
  • Assisted in digital integration and e-commerce framework setup.

Business Development Representative

Cadhauz
09.2017 - 07.2018
  • Provided consultancy, handled upgrades, and supported customer issues.

Education

MBA - Tourism & Travel Management

Central University of Kashmir
01.2020

BBA - undefined

Maharshi Dayanand University
01.2017

Skills

Client Servicing

Global Client Communication

Business Development

Freshworks

Freshchat

Microsoft Office

Figma (Basic)

Certification

Google AI Certification

Timeline

Client Specialist

Beroe Inc
04.2023 - Current

Senior Executive

IndiaMART InterMESH Ltd
09.2021 - 03.2023

Business Associate

The Marketing Quotient (Etisalat Channel Partner)
01.2021 - 03.2021

Postgraduate Intern

SR Travels Pvt Ltd
12.2019 - 02.2020

Business Development Representative

Cadhauz
09.2017 - 07.2018

BBA - undefined

Maharshi Dayanand University

MBA - Tourism & Travel Management

Central University of Kashmir

LOCATION

  • Chennai (Current)
  • Srinagar (Hometown)
  • Indian
FIRDOUS FiZAN