SHUBHAM SINGH
Faridabad
Summary
Results-driven Client Servicing and Marketing Operations professional with 10+ years of experience in project management, marketing campaigns, and global stakeholder management. Proven expertise in managing high-volume creative and digital workflows, optimizing SLAs, and driving cross-functional collaboration. Experienced in delivering impactful campaigns for leading national and international brands while ensuring operational excellence and client satisfaction.
Overview
10
10
years of professional experience
Work History
Specialist - Client Servicing
JLL India (JONES LANG LASALLE PROPERTY CONSULTANTS PRIVATE LTD)
01.2022 - Current
- Relationship building - Developed trusted relationships with 50+ stakeholders across Global, APAC, EMEA, and Americas, ensuring smooth project execution and superior stakeholder experience.
- Project Management - Managed 250+ design requests annually across Global, APAC, EMEA and Americas while consistently meeting SLA commitments
- Workfront operations - Handled design projects on Adobe Workfront, negotiating SLAs and timelines with stakeholders and clients
- Integrated marketing campaigns - Executed integrated marketing campaigns end-to-end, collaborating with cross-functional teams in design, marketing, and business to ensure alignment and successful outcomes.
- RCA management - Led Root Cause Analysis (RCA) process with internal teams and stakeholders
- Compiled reports - Created and extracted weekly and monthly reports for stakeholders and internal teams, tracking progress and performance to facilitate informed decision-making.
Account Executive (Digital)
CHEIL INDIA (SAMSUNG GROUP)
01.2021 - 12.2021
- Developed and executed campaign strategy, increasing brand visibility for Samsung India M Series mobile phones.
- Directed microsite deployment across digital ecosystems, including Samsung.com and Amazon.in.
- Led publisher partnerships with key media groups such as Times of India, NDTV, Zee Media, and Dailyhunt.
- Managed client servicing and asset planning, ensuring timely and effective campaign delivery.
Senior Account Manager
DFORDELHI / LET US SOCIAL
09.2016 - 04.2020
- Served clients in retail, hospitality, real estate, and automobile sectors, enhancing client satisfaction and retention.
- Planned and executed digital account activities and marketing campaigns, driving engagement for client brands.
- Managed campaigns for national and international brands.
- Supported vertical leadership in P&L oversight and sales strategy presentations to align business goals.
Education
Excellence in Digital Marketing (Certification) - New Delhi
Edupristine
New Delhi01-2016
Bachelor of Arts - History
SGTB Khalsa College, University of Delhi
New Delhi01-2016
12th - Arts
Springdales School
New Delhi01-2013
10th - New Delhi
Springdales School
New Delhi01-2011
Skills
- Project management
- Campaign execution
- Campaign planning
- Digital campaign management
- Client servicing
- Account management
- Stakeholder management
- Campaign coordination
- Adobe Workfront
- Report generation
- Root cause analysis
- Social media marketing
CAREER HIGHLIGHTS
- Promoted to “Specialist” in April 2026 at JLL India
- Awarded the “Stakeholder Delight” award for Q2 2024 at JLL India
- Promoted to “Senior Analyst” in August 2023 at JLL India
- Awarded the “Collaboration Champion” award for Q1 2023 at JLL India
- Promoted to "Senior Account Manager" in December 2018 at DforDelhi / Let Us Social
BRAND PORTFOLIO
JLL, Samung India, Crocs India, Pepsi India, DLF India Limited, DLF 5, Ambience Malls, Bira 91, The Leela Group, Wrigley's, Doritos, Mumuso India, Le Meridien, Yakult India, Pizza Hut, Eldeco Group, Mini India, Ingersoll Rand (India), Andaz Delhi and many more.
OTHER ACHIEVEMENTS
- Performed Second Level Statistics Operations for the International Tennis Federation during the Davis Cup events held in Delhi in 2015 and 2016.
- Volunteered at the XIX Commonwealth Games, Delhi.
- Participated in numerous zonal and regional tennis tournaments representing both school and college.
- Served as a member of the College Tennis team and captained the school's tennis team.
Timeline
Specialist - Client Servicing
JLL India (JONES LANG LASALLE PROPERTY CONSULTANTS PRIVATE LTD)
01.2022 - Current
Account Executive (Digital)
CHEIL INDIA (SAMSUNG GROUP)
01.2021 - 12.2021
Senior Account Manager
DFORDELHI / LET US SOCIAL
09.2016 - 04.2020
Excellence in Digital Marketing (Certification) - New Delhi
Edupristine
Bachelor of Arts - History
SGTB Khalsa College, University of Delhi
12th - Arts
Springdales School
10th - New Delhi
Springdales School