Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic
Rishabh Pratap Singh

Rishabh Pratap Singh

pune

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Executive

RADISSON BLU
PUNE
06.2024 - Current
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Organized incoming mail and distributed it accordingly.
  • Provided customer service support to clients over the phone and in person.
  • Organized filing systems for patient records and other documents according to company standards.
  • Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
  • Assisted with setting up meetings between clients and staff members when required.
  • Ensured that visitors comply with safety regulations before entering the premises of the organization.

FRONT DESK EXECUTIVE

STAYBIRD LLP
PUNE
10.2023 - Current
  • Trained new front desk staff on customer service techniques, resulting in a 10% increase in positive guest reviews and a 5% increase in repeat business
  • Improved check-in process by 30% through implementing new software, resulting in increased efficiency and guest satisfaction

Business Analyst Intern

AI VARIANT
REMOTE
06.2024 - 09.2024
  • Analyzed data to identify trends and develop insights for senior management.
  • Developed business requirements documents for software development projects.
  • Reviewed and analyzed financial statements of clients to identify potential risks and opportunities for improvement.
  • Conducted research on the banking industry, competitors, and regulatory environment to inform decisions regarding strategic planning.
  • Developed valuation models to assess the performance of new investments in the banking sector.

Front Office Officer

Hyatt Regency
PUNE
03.2022 - 10.2023
  • Implemented new check-in process, reducing average check-in time by 20% and improving overall guest satisfaction
  • Trained and mentored new front office staff resulting in 90% decrease in guest complaints and 100% increase in positive feedback

Front office assistant

Jaypee palace
Agra
08.2021 - 03.2022
  • Created and maintained organized filing system resulting in a 75% decrease in document retrieval time
  • Managed over 100 phone calls per day with 90% accuracy, leading to improved customer satisfaction and increased repeat business

INTERN

Hyatt Regency
PUNE
12.2019 - 03.2020
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Gathered data for market research projects and analyzed findings to make recommendations.
  • Collaborated with team members to create a comprehensive social media strategy.

Education

MBA - HUMAN RESOURCE

JAIN UNIVERSITY
BANGLURU
10.2023

GRADUATION - HOTEL MANAGEMENT

SHIM
PUNJAB
06.2021

ADVANCE DIPLOMA IN COMPUTER APPLICATION -

OM SAI INSTITUTE OF EDUCATION
BIHAR
12-2017

SECONDRAY - PCM

BSEB COLLEGE
HAJIPUR
06.2016

Primary school -

DAV PUBLIC SCHOOL
PATNA
04.2013

Skills

  • ADVANCE EXCEL
  • DATA ENTRY
  • EXCEL
  • GOOGLE SEARCH
  • PIVOT TABLE
  • POWER BI
  • VLOOKUP
  • Analytical
  • Database Administration
  • Data retrieval systems
  • Presentation Design
  • MySQL
  • Agile Methodology
  • Data Interpretation
  • Business Needs Analysis
  • Data Modeling
  • Data Validation
  • Tableau
  • Microsoft Access
  • Business performance analysis

Certification

BUSINESS ANALYST, EXCELR, 12/01/23, 05/01/24

Projects

A Study On Job Satisfaction Among Teachers in Self Financing College, Self Financing College, 09/01/23, 10/01/23, I HAVE MADE A PROJECT FOR 15 DAYS OF SELF FINANCING COLLEGE JUST TO MAKE A PROPER FINANCIAL CHAIN BETWEEN GOVERNMENT AND THE COLLEGE BY GIVING FURTHER SOLUTION LIKE SOFTWARE, WEBSITE ETC.

Timeline

Front Office Executive

RADISSON BLU
06.2024 - Current

Business Analyst Intern

AI VARIANT
06.2024 - 09.2024

FRONT DESK EXECUTIVE

STAYBIRD LLP
10.2023 - Current

Front Office Officer

Hyatt Regency
03.2022 - 10.2023

Front office assistant

Jaypee palace
08.2021 - 03.2022

INTERN

Hyatt Regency
12.2019 - 03.2020

MBA - HUMAN RESOURCE

JAIN UNIVERSITY

GRADUATION - HOTEL MANAGEMENT

SHIM

ADVANCE DIPLOMA IN COMPUTER APPLICATION -

OM SAI INSTITUTE OF EDUCATION

SECONDRAY - PCM

BSEB COLLEGE

Primary school -

DAV PUBLIC SCHOOL
Rishabh Pratap Singh