Rishabh Pratap Singh
pune
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Executive
RADISSON BLU
PUNE
06.2024 - Current
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Organized incoming mail and distributed it accordingly.
- Provided customer service support to clients over the phone and in person.
- Organized filing systems for patient records and other documents according to company standards.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Assisted with setting up meetings between clients and staff members when required.
- Ensured that visitors comply with safety regulations before entering the premises of the organization.
FRONT DESK EXECUTIVE
STAYBIRD LLP
PUNE
10.2023 - Current
- Trained new front desk staff on customer service techniques, resulting in a 10% increase in positive guest reviews and a 5% increase in repeat business
- Improved check-in process by 30% through implementing new software, resulting in increased efficiency and guest satisfaction
Business Analyst Intern
AI VARIANT
REMOTE
06.2024 - 09.2024
- Analyzed data to identify trends and develop insights for senior management.
- Developed business requirements documents for software development projects.
- Reviewed and analyzed financial statements of clients to identify potential risks and opportunities for improvement.
- Conducted research on the banking industry, competitors, and regulatory environment to inform decisions regarding strategic planning.
- Developed valuation models to assess the performance of new investments in the banking sector.
Front Office Officer
Hyatt Regency
PUNE
03.2022 - 10.2023
- Implemented new check-in process, reducing average check-in time by 20% and improving overall guest satisfaction
- Trained and mentored new front office staff resulting in 90% decrease in guest complaints and 100% increase in positive feedback
Front office assistant
Jaypee palace
Agra
08.2021 - 03.2022
- Created and maintained organized filing system resulting in a 75% decrease in document retrieval time
- Managed over 100 phone calls per day with 90% accuracy, leading to improved customer satisfaction and increased repeat business
INTERN
Hyatt Regency
PUNE
12.2019 - 03.2020
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
Education
MBA - HUMAN RESOURCE
JAIN UNIVERSITY
BANGLURU10.2023
GRADUATION - HOTEL MANAGEMENT
SHIM
PUNJAB06.2021
ADVANCE DIPLOMA IN COMPUTER APPLICATION -
OM SAI INSTITUTE OF EDUCATION
BIHAR12-2017
SECONDRAY - PCM
BSEB COLLEGE
HAJIPUR06.2016
Primary school -
DAV PUBLIC SCHOOL
PATNA04.2013
Skills
- ADVANCE EXCEL
- DATA ENTRY
- EXCEL
- GOOGLE SEARCH
- PIVOT TABLE
- POWER BI
- VLOOKUP
- Analytical
- Database Administration
- Data retrieval systems
- Presentation Design
- MySQL
- Agile Methodology
- Data Interpretation
- Business Needs Analysis
- Data Modeling
- Data Validation
- Tableau
- Microsoft Access
- Business performance analysis
Certification
BUSINESS ANALYST, EXCELR, 12/01/23, 05/01/24
Projects
A Study On Job Satisfaction Among Teachers in Self Financing College, Self Financing College, 09/01/23, 10/01/23, I HAVE MADE A PROJECT FOR 15 DAYS OF SELF FINANCING COLLEGE JUST TO MAKE A PROPER FINANCIAL CHAIN BETWEEN GOVERNMENT AND THE COLLEGE BY GIVING FURTHER SOLUTION LIKE SOFTWARE, WEBSITE ETC.
Timeline
Front Office Executive
RADISSON BLU
06.2024 - Current
Business Analyst Intern
AI VARIANT
06.2024 - 09.2024
FRONT DESK EXECUTIVE
STAYBIRD LLP
10.2023 - Current
Front Office Officer
Hyatt Regency
03.2022 - 10.2023
Front office assistant
Jaypee palace
08.2021 - 03.2022
INTERN
Hyatt Regency
12.2019 - 03.2020
MBA - HUMAN RESOURCE
JAIN UNIVERSITY
GRADUATION - HOTEL MANAGEMENT
SHIM
ADVANCE DIPLOMA IN COMPUTER APPLICATION -
OM SAI INSTITUTE OF EDUCATION
SECONDRAY - PCM
BSEB COLLEGE
Primary school -
DAV PUBLIC SCHOOL