Rishabh Sharma

Results-driven Technical Product Owner,Integration Architect and GenAI Engineer with over 12 years of experience in diverse sectors such as Telecom, Franchise, Healthcare, BFSI, and Retail. Expertise in agile methodologies fosters strong stakeholder engagement and cross-functional collaboration, leading to improved customer experiences and operational efficiency. Proven ability to maintain high team morale while meeting aggressive deadlines and delivering complex projects successfully. Seeking to leverage extensive experience in a challenging role that emphasizes innovation and strategic growth.

Project Title: AI-Powered Predictive Analytics Platform for Customer Insights 

Role: Gen AI Product Owner   Duration: Jul, 2023 – Present   Location: Pune, Maharashtra

Project Description:

Spearheaded the development of an innovative predictive analytics platform leveraging artificial intelligence (AI) and machine learning (ML) methodologies to generate actionable insights within the telecommunications industry. This initiative aimed to enhance customer engagement, optimize service offerings, and reduce churn through data-driven decision-making.

 Key Responsibilities: 

• Product Vision & Strategy Development: Defined the product roadmap in alignment with business objectives by conducting market research and competitive analysis. Engaged stakeholders—including marketing, sales, and engineering—to gather requirements that shaped product features prioritizing user value.
• Backlog Management & Agile Methodology Implementation: Led agile ceremonies such as sprint planning, backlog grooming, and retrospectives. Collaborated with cross-functional teams to create user stories that effectively translated complex technical specifications into actionable tasks for development teams.
• Collaboration with Data Science Teams: Partnered closely with data scientists to guide feature engineering processes based on domain knowledge while ensuring alignment with customer needs. Facilitated discussions around model selection (e.g., Random Forests versus Gradient Boosting Machines) based on performance metrics relevant to user impact.
• User Experience Design Oversight: Worked alongside UX/UI designers to ensure intuitive interface design for dashboards that visualize key performance indicators (KPIs), including churn predictions and campaign effectiveness rates—enabling users to extract insights effortlessly.
• Stakeholder Communication & Reporting Mechanisms Development: Established communication channels for regular updates on project progress, utilizing tools like JIRA or Confluence. Implemented reporting mechanisms via Tableau dashboards integrated into internal systems for real-time visibility into predictive analytics outcomes.

Achievements:

• Successfully launched a beta version of the predictive analytics platform within six months leading to an initial adoption rate of [insert percentage]% among target users.
• Enabled stakeholders across departments to reduce customer churn by 34% through informed retention strategies derived from data-driven insights generated by the platform.
• Increased marketing campaign ROI by achieving a conversion rate improvement of 35% via enhanced targeting capabilities driven by real-time recommendations from ML algorithms integrated into marketing workflows.

Project Title: Fraud Mitigation and Avoidance Strategy for Major US Telecom Provider 

Role: Functional Architect   Duration: Sep 2019 – Jul 2023   Location: Pune, Maharashtra

Project Description: 

Led a comprehensive fraud mitigation and avoidance initiative for a leading telecommunications giant in the United States. This project aimed to identify, analyze, and reduce fraudulent activities affecting customer accounts and service integrity.

Key Responsibilities: 

Data Analysis & Modeling: Utilized advanced data analytics techniques to build predictive models that identified patterns indicative of fraudulent behavior across various customer interactions.

• Risk Assessment Framework Development: Developed an integrated risk assessment framework that enhanced the organization's ability to evaluate transaction risks in real-time, leveraging machine learning algorithms.
• Collaboration with Cross-Functional Teams: Collaborated with IT, compliance, and operations teams to implement robust fraud detection systems that minimized false positives while ensuring legitimate transactions were processed smoothly.
• User Education & Awareness Campaigns: Designed user education programs aimed at raising awareness about common fraud tactics among customers, contributing to reduced incidence rates of account takeover incidents.
• Performance Monitoring & Reporting: Established key performance indicators (KPIs) to monitor the effectiveness of implemented strategies; provided regular reports on performance metrics and recommendations for continuous improvement.

Achievements:

• Successfully reduced fraudulent activity by [insert percentage]% within [insert time frame], resulting in significant cost savings for the organization.
• Enhanced customer satisfaction scores through improved security measures while maintaining seamless service delivery.

• Rewarded as Star of the Month award in Accenture for timely delivery with excellent customer feedback.
• Nominated for the Best Engineer award within the team.

• Hindi, Expert
• English, Expert

• Pan Number: EBDPS74565B
• Passport Number: Y6508913
• Date of Birth: 10/22/87
• Nationality: Indian
• Marital Status: Single

• Rewarded as Star of the Month award in Accenture ATCI Pune for timely delivery with excellent customer feedback and nominated for the Best Engineer award within the team.
• Received Pinnacle award for quality of delivery and client satisfaction.
• Achieved certifications such as AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect with top scores/rankings.

• Global Innovation Competition Winner- ATCI Tech Innovators Annual Challenge, Bangalore. Date: Sep, 2023
• Runner up in AI/ML implications for Sustainable Development Goals (SDG) Date: May, 2024

I hereby confirm that the above mentioned facts are true to the best of my knowledge and belief.

• Accenture

             AT&T USA

             Virgin Media UK

             Prudential PLC UK

• Franconnect

              Advanta USA

              CostoCo

              Teladoc Health

              Adyen

• AWS Certified Solutions Architect Associate SAA-C03
• Microsoft Azure Fundamentals- AZ-900
• Scrum Alliance Certified Scrum Product Owner- PSPO