Rishabh Shrivastava
Senior Manager, Salesforce Management & Integrations
Bengaluru
Summary
Certified Salesforce professional with over a decade of experience, specializing in workforce management, configuration, customization, and business analysis. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Manager, Salesforce Management & Integrations
Catchpoint
4 2023 - Current
- Translating business requirements into well-architected solutions that best leverage the Salesforce platform
- Driving the Salesforce roadmap and enhancements to ensure alignment with strategic objectives of the business
- Drive revenue growth by collaborating with marketing, sales, and customer success leaders to optimize workflows, eliminate waste, and empower our revenue teams to achieve peak performance.
- Driving end-user adoption including management of system upgrades, releases, and change control processes.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
Manager of Salesforce
Catchpoint
11.2020 - 03.2023
- Responsible for developing, testing, documenting, and maintaining all integrations between Salesforce and GTM applications
- Manage a team of administrators and developers, including work assignments, mentoring, performance reviews, compensation, and career progression
Solutions Architect
Kaseya
06.2020 - 10.2020
- Designing and delivering Salesforce solutions, collaborating with operations and end users
- Advising cross-functional teams on new solutions and impacts, creating technical documents and training materials
- Supporting complex projects, including migrations into a unified Salesforce CRM system.
Senior Salesforce Administrator
Kaseya
10.2018 - 06.2020
- Administering and configuring Salesforce, providing support to Sales and user groups
- Leading a team of Salesforce QA Analyst, Administrator, and Developer
- Documenting processes, collaborating with business users, and addressing technical issues
- Implementing best practices, managing third-party apps, and contributing to Salesforce CPQ enhancements.
Salesforce Administrator
Kaseya
05.2018 - 10.2018
- Establish and administer system maintenance, security, and data integrity best practices
- Oversee release management, improvements, and duplication management
- Identify and evaluate key technologies to enhance Salesforce-centered business processes
- Manage third-party applications like Conga Composer, DocuSign, and Cirrus Insight
- Led Salesforce CPQ implementation and enhancements, including Advanced Approvals.
Salesforce.com Specialist
ShoreTel
09.2017 - 05.2018
- Implement and support Salesforce customizations aligned with business needs
- Automate Getfeedback surveys within Salesforce and manage case tools
- Collaborate on user setup, profiles, and security controls
- Develop and manage configuration, permissions, and security features.
Senior Software Engineer
Hexaware Technologies
06.2016 - 09.2017
- Collaborated with stakeholders, proposing automated solutions for sales processes, and leveraging Salesforce Workflow Automation
- Customized Salesforce setup and apps, utilizing Salesforce Custom Objects and Process Builder for organizational needs
Software Engineer
Hexaware Technologies
12.2013 - 06.2016
- Configured opportunity workflows, utilizing Workflow Automation, for efficient sales processes
- Collaborated on Project Scope, Business Requirements, leveraging Salesforce Chatter with internal team and clients
- Managed system security and integrity, incorporating Salesforce Security Controls
Associate Software Engineer
Hexaware Technologies
06.2013 - 12.2013
- Administered Salesforce PSA Implementation for global operations
- Supported a user base of 10,000+ worldwide, ensuring smooth operations
- Configured Salesforce features, including data migration, custom validation rules, and comprehensive reporting.
Education
Bachelor of Technology - Computer Science And Engineering
Biju Patnaik University of Technology
Odisha, India 06.2008 - 07.2012
Skills
Configure Price Quote (CPQ) Software
Business Requirements
Customer Service
Operations Management
Talent Development
Cross-Functional Collaboration
Data Analytics
Team Leadership
Hiring and Training
Workforce Management
Resource Allocation
Certification
Foundations of Project Management - Coursera
Timeline
Manager of Salesforce
Catchpoint
11.2020 - 03.2023
Solutions Architect
Kaseya
06.2020 - 10.2020
Senior Salesforce Administrator
Kaseya
10.2018 - 06.2020
Salesforce Administrator
Kaseya
05.2018 - 10.2018
Salesforce.com Specialist
ShoreTel
09.2017 - 05.2018
Senior Software Engineer
Hexaware Technologies
06.2016 - 09.2017
Software Engineer
Hexaware Technologies
12.2013 - 06.2016
Associate Software Engineer
Hexaware Technologies
06.2013 - 12.2013
Bachelor of Technology - Computer Science And Engineering
Biju Patnaik University of Technology
06.2008 - 07.2012
Senior Manager, Salesforce Management & Integrations
Catchpoint
4 2023 - Current
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