Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Rishabh Taneja

New Delhi

Summary

A dynamic General Manager with a proven track record of implementing strategic initiatives to boost profitability and drive sales. Renowned for achieving excellence in both operational efficiency and customer service. Highly skilled at inspiring, training, and nurturing team members to maximize profitability in fiercely competitive environments. With over a decade of experience, I specialize in enhancing business processes and leading high-performance teams. Notable successes include driving a 20% increase in customer satisfaction and a 15% improvement in operational efficiency at Vgiz India and Bella vie & Blake through strategic management. I excel in implementing innovative solutions and optimizing system operations, dedicated to driving continuous improvement and maintaining operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Bella Vie and Blake
New Delhi
12.2021 - 03.2024
  • Directed operations at Bela Vei & Blake, ensuring seamless workflow and optimal efficiency across all departments.
  • Developed and executed innovative strategies that led to a significant boost in overall productivity.
  • Led a diverse team, fostering a collaborative and supportive work environment that encouraged professional growth and teamwork.
  • Addressed and resolved complex operational challenges, achieving a 15% improvement in efficiency.
  • Implemented strategic management practices that enhanced customer satisfaction by 20%, reflecting a strong focus on client needs and service excellence.

Operations Manager

Vigz India
New Delhi
05.2023 - 02.2024
  • Conducted client needs assessments and managed service provision at Vigz India.
  • Implemented effective operational processes, significantly enhancing efficiency.
  • Devised and managed employee schedules, resulting in improved team performance.
  • Optimized inventory control and income tracking methods for better financial management.
  • Negotiated supply agreements, securing cost-effective deals and reducing expenses.

Operations Manager

Keshav Processors
New Delhi
04.2022 - 05.2023
  • Oversaw, coordinated, assigned, and reviewed the work of caseworkers and agents conducting research.
  • Coordinated activities with alternative entities and divisions to ensure alignment and efficiency.
  • Prepared and submitted growth reports and various other documents.
  • Ensured continuous operation of computer systems and devices, arranging for maintenance and upgrades as needed.
  • Collected and compiled statistics, provided information and customer service, and prepared correspondence and materials, including emails.

Server Assistant

Fairmont Royal York
Ontario
08.2019 - 03.2022
  • Orchestrated seamless dining experiences through efficient setup and organization of food stations and dining areas.
  • Proactively addressed and resolved meal-related concerns to uphold high levels of customer satisfaction.
  • Maintained impeccable cleanliness and organization in the dining area, ensuring a pleasant environment for diners.
  • Collaborated closely with kitchen staff to optimize meal delivery processes and minimize wait times for guests.
  • Implemented rigorous health and safety measures to maintain a safe dining environment for patrons and staff.

Administrative Manager

Samvardhana Trust
New Dehi
12.2020 - 12.2021
  • Enhanced office administrative procedures for increased efficiency and productivity.
  • Introduced innovative strategies to meet deadlines and operational requirements effectively.
  • Oversaw admissions processes for post-secondary institutions, ensuring seamless operations and student satisfaction.

Supervisor,

Subway sandwich's, King St East
New Delhi
12.2016 - 09.2019
  • Oversaw the scheduling of staff to guarantee optimal coverage and operational efficiency.
  • Upheld strict adherence to health and food safety regulations.
  • Implemented and enforced company policies regarding safety and security measures.
  • Boosted sales by actively engaging with customers and fostering a proactive sales approach.

Server/ Trainee Manager,

Warner Leisure group
Hungerford
06.2014 - 12.2014
  • Demonstrated precision and efficiency in managing clerical duties.
  • Elevated the dining experience for patrons as a server in an AA rosette restaurant.
  • Achieved successful upselling of products, resulting in an additional €240 in revenue.

Server and Front Desk Handler

Surya hotel
New Delhi
05.2014 - 06.2014
  • Directed front desk operations at Surya Hotel.
  • Managed guest reservations and check-ins efficiently.
  • Addressed guest complaints promptly and effectively.
  • Incorporated innovative guest suggestions into hotel operations.
  • Maintained comprehensive and detailed reports.

Education

Food & Beverage Management

George Brown College
Ontario, Canada
12-2020

Hotel Management

Amity University
New Delhi, India
09-2016

Skills

  • Distribution Management
  • Project Management
  • Quality Management
  • P&L Management
  • Service Quality Improvement
  • Advertising and marketing
  • Customer Retention
  • Operations Oversight
  • Customer Relationship Management
  • Budgeting and cost control strategies
  • Cross-Cultural Communications
  • Revenue and Market Expansion
  • Leadership and team building
  • Staffing
  • Total Quality Management

Certification

  • Certificate received for participation in the Steve Aoki and Avici concert.
  • Awarded an excellence certificate for involvement in Formula-1 events.
  • Certified in CPR and first aid procedures.
  • Licensed as a food handler.
  • Possesses a Smart Serve certification, demonstrating professionalism in alcohol service.

Accomplishments

  • Received an excellence certificate for contributions to Formula-1 events.
  • Earned a certificate for attending the concert featuring Steve Aoki and Avicii.
  • Recognized with golden stars for delivering exceptional service at Littlecote House Hotel, demonstrating professionalism in hospitality.

Timeline

Operations Manager

Vigz India
05.2023 - 02.2024

Operations Manager

Keshav Processors
04.2022 - 05.2023

General Manager

Bella Vie and Blake
12.2021 - 03.2024

Administrative Manager

Samvardhana Trust
12.2020 - 12.2021

Server Assistant

Fairmont Royal York
08.2019 - 03.2022

Supervisor,

Subway sandwich's, King St East
12.2016 - 09.2019

Server/ Trainee Manager,

Warner Leisure group
06.2014 - 12.2014

Server and Front Desk Handler

Surya hotel
05.2014 - 06.2014

Food & Beverage Management

George Brown College

Hotel Management

Amity University

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Rishabh Taneja