Rishabh Thakur
New Delhi
Summary
Dedicated professional seeking a challenging role in a dynamic organization to leverage my strong interpersonal skills, determination, and passion for contributing to personal and organisational goals. Excel in communication, negotiation, and problem-solving to achieve organizational goals. Committed to fostering team collaboration and driving sustainable growth through insightful decision-making.
Overview
4
4
years of professional experience
Work History
Senior Executive
WNS Services Pvt Ltd.
Gurugram
11.2023 - 06.2025
- Company Overview: Working for International Payment Gateway Service Provider for Small Businesses
- Working for International Payment Gateway Service Provider for Small Businesses
Senior Executive
Energizer
NOIDA
10.2021 - 10.2023
- End to end customer service via E-mail Support.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
- Helped the users in their payments related queries including, refund and fraud.
- Served as an International Chat Executive for Sprint and T-Mobile.
- Key Achievements: Provided exceptional international customer support.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Handled Multi-Chats & Calls for international Customers.
Electronics Engineer
Lento Industries
Noida
03.2021 - 08.2021
- Led a diverse team of 35 professionals.
- Conducted comprehensive testing and quality control for inverters and solar management units.
- Worked as a Final Tester, ensuring product quality and reliability.
- Demonstrated expertise in electronics engineering by testing inverters and solar management units.
Education
BA - English and Economics
Government College Dharamshala
Dharamshala, Himachal Pradesh, India06.2019
Himachal Pradesh Teacher Eligibility Test (HP TET) -
01.2019
J.B.T - Teacher Training Course
R.C. College of Education and Training
05.2016
Intermediate -
Rainbow International School
01.2014
Skills
- Operations Management
- Mail handling
- Customer service
- International communication
- Quality control
- Executive-level support
- Compliance reviews
- KYC review
Hobbies and Interests
- Enthusiastic about trekking
- Traveling
- Diverse musical genres
- Reading books.
Languages
- Hindi, First Language
- English, Upper Intermediate (B2)
Activities
Animal Rights Activist and Helper: Dedicated to promoting animal welfare and assisting in various animal-related causes.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Executive
WNS Services Pvt Ltd.
11.2023 - 06.2025
Senior Executive
Energizer
10.2021 - 10.2023
Electronics Engineer
Lento Industries
03.2021 - 08.2021
BA - English and Economics
Government College Dharamshala
Himachal Pradesh Teacher Eligibility Test (HP TET) -
J.B.T - Teacher Training Course
R.C. College of Education and Training
Intermediate -
Rainbow International School