Rishabh Tripathi
Delhi
Summary
Experienced customer service professional with 5+ years in client handling and chat support. Skilled in building strong client relationships, resolving complex issues, and delivering tailored solutions. Expert in using Learning Management Systems (LMS) tools to optimize user experience and improve operational efficiency. Proven ability to thrive in fast-paced environments while maintaining service excellence.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
NIIT Ltd.
Gurgaon
11.2019 - 01.2025
- Resolved escalated customer complaints in a timely manner.
- Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
- Managed incoming calls from customers while providing exceptional service.
- Monitored customer feedback surveys to identify areas of improvement.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Training Coordinator
NIIT Ltd.
Gurgaon
05.2018 - 04.2019
- Identified and reported recurring issues, contributing to the development of new troubleshooting guidelines that reduced repeat calls
- Chat Support Specialist for end customers
- Managing tickets with 100% SLA, and 98% quality service.
- Mentored and onboarded new staff members to establish top client satisfaction.
Education
MBA - Marketing and International Business
Institue of Business Management and Research (IBMR)
Gurgaon06.2019
Bachelor's of Commerce - Hons.
Integral University
Lucknow06.2017
Skills
- MS Office (Excel, Outlook, Word)
- Employee training
- LMS tools (SAP, Power BI, ServiceNow)
- Customer feedback
- Team collaboration
- Customer service
- Call support
Languages
- English
- Hindi
Honor Awards
- Long Service Award
- Best employee of the Quarter
- Best employee of the month
Timeline
Senior Customer Service Representative
NIIT Ltd.
11.2019 - 01.2025
Training Coordinator
NIIT Ltd.
05.2018 - 04.2019
MBA - Marketing and International Business
Institue of Business Management and Research (IBMR)
Bachelor's of Commerce - Hons.
Integral University
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