Rishabh Vats
Market Research
Chandigarh
Summary
Experienced marketing research manager with excellent client and project management skills. Action - oriented with strong ability to communicate effectively with technology, executive and business audiences. High customer service standards and devotion to data integrity.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Market Research Project Manager
Orchidea Research Group
Chandigarh
06.2021 - Current
- Act as the single point of contact for all project-related queries.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Management of Projects and taking ownership to deliver complex custom market research projects. Experience in information assortment for B2B/B2C and Medical care reads up for APAC, NA, EMEA and LATAM locales. Met all client needs and expectations as indicated by proposed timetables.
- Coordinating with internal departments: Quotation, Vendor Management, Sampling to ensure smooth life cycle of project.
- Maintaining high quality survey setup design including prescreening, quotas, and sample balance and continuously monitoring project progress and reporting regularly to clients on their deliverables to ensure outstanding customer satisfaction.
- Coordinating with internal departments: Quotation, Vendor Management, Sampling to ensure smooth life cycle of project. Managing 3rd party partners and outsourcing vendors to deliver highest levels of client satisfaction.
Account Manager - B2B Business Development
Bharti Airtel Limited
Chandigarh
03.2020 - 10.2020
- Business Solutions Provider for all SME's and large enterprises (5 accounts)
- Onboarding 10 + clients on Airtel Blue Jeans (Web Conferencing App)
- Connecting with corporate clients over digital platform and cold calls for on boarding them with Airtel corporate business solutions.
- Relationship Management and new lead generation.
Assistant Manager Front Office
Hyatt Hotels Limited
Hyderabad
04.2017 - 10.2017
- Putting analytical and team building skills to achieve highest guest satisfaction and maintain standard operating procedures.
- Maintaining Relationship with existing clients and new lead generation of sales.
- One Point of contact for all the customers and handling all the quarries raised by them in day-to- day Operation.
Duty Manager /Shift Manager
Accor Hotels Limited - Mercure Hotel
Hyderabad
03.2016 - 04.2017
- Achieving maximum customer satisfaction.
- Achieving high standards of guest satisfaction, Up selling and cross selling the services and new sales lead generation.
- Maintaining Relationship with existing clients and new lead generation of sales.
Team Leader
The Lalit Hotels Limited
Goa
08.2014 - 02.2016
- Adhering to the Standard operating procedures of the organization.
- Handling team at different shifts and coordinating with Duty Manager for smooth running of Front office operation.
- Maintaining Relationship with existing clients and new lead generation for sales.
- Group handling and record of error free group billing.
Associate
Taj Hotels and Resorts
Hyderabad
01.2012 - 08.2014
- Responsible for smooth check in and checkout process of guests.
- Building relationships with customers and providing new sales lead to sales team.
- Maintain customer loyalty records and enroll new customers for the same.
- One-point contact of customers and client service.
Education
MBA - Marketing
Chandigarh University
Chandigarh 08.2018 - 02.2020
Bachelor of Science - Hotel Management
Osmania Univeristy
Hyderabad01.2012
Skills
- Project planning and development
- Client service management
- Analytical
- Dedicated team player
- Strategic planning
- Relationship management
Timeline
Market Research Project Manager
Orchidea Research Group
06.2021 - Current
Account Manager - B2B Business Development
Bharti Airtel Limited
03.2020 - 10.2020
MBA - Marketing
Chandigarh University
08.2018 - 02.2020
Assistant Manager Front Office
Hyatt Hotels Limited
04.2017 - 10.2017
Duty Manager /Shift Manager
Accor Hotels Limited - Mercure Hotel
03.2016 - 04.2017
Team Leader
The Lalit Hotels Limited
08.2014 - 02.2016
Associate
Taj Hotels and Resorts
01.2012 - 08.2014
Bachelor of Science - Hotel Management
Osmania Univeristy
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