RISHABH MADAAN

1) Purchase Order Management

• Having experience in PR/PO activities: - Processing Requisition, Purchase Order Maintenance.
• Validated, amended, closed, and reopened purchase orders to ensure accuracy and compliance.
• PO discrepancies and approval coordination.
• Blocked PO follow-ups
• Resolved integration issues of Purchase Orders
• Client handling & Escalation handling

2) Invoice Processing & P2P

• PO invoice support
• Invoice approval coordination
• Collaborated with Central Receipting Team to create and void goods receipts, improving process efficiency.
• Goods Receipt integration issues

3) Procurement Operations & Reporting

• Managed service level agreements to ensure timely delivery of procurement services.
• Analyzed problems to determine root causes and propose effective solutions.
• SAP/Coupa Reporting
• Managed daily task assignments for the team.
• Team handling & providing training to new employees
• Created documents for DTP processes and updates
• Performed user acceptance testing on SAP and Coupa to ensure system effectiveness.

Key responsibilities:

• Conducted comprehensive analysis of product comparison strategies (Ecommerce) and quality checks to ensure product integrity.
• Performed Quality Assurance audits for processed cases and provided feedback.
• Developed business requirements aligned with new SOPs to meet client expectations.
• Created and executed RCAs to enhance client experience.
• Developed in-depth knowledge of trending tools (Amazon Turk, AWS, MS Excel).
• Contributed to the SOP creation and process improvement strategies.
• Conducted trainings for new team members on process excellence.
• Performed live audits for the coworkers to improve process.
• Processed large volumes of unstructured data to generate MI reports for leadership decision-making.

Project - 1 (PCES – Product Comparison & External Search)

• Domain – Products Comparison and External Search
• Analyzed two different products to assess quality and suitability.
• Validate the data from a single source through Google search & confirm the data item's quality.
• Utilized Amazon Mturk tool to validate data synopsis, ensuring accuracy.
• Validated data from external sources through Google search.

Project – 2 (Search Only INF)

• Analyzed the two different products and make the judgment.
• Identified products on Amazon and validated data exclusively from Amazon's website.
• Grasped a hands-on experience on Mturk tool to validate data synopsis.
• As to validate the date from external sources through Google search having 98% accuracy