Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
Timeline
Generic
Rishi Arora

Rishi Arora

Pune

Summary

Senior Technical Product Manager with over 18 years of experience across EHS, HCM, Retail, Healthcare, Telecom and Customer Support industries. Held multiple positions including, Technical Support Associate, Business and Reports Analyst, QA Engineer, Consultant and Technical Product Owner. Reliable and experienced in leading offshore and cross-functional teams. Well-versed in building positive relationships with stakeholders and skilled at learning new technologies, overseeing complex, high-value technical projects with excellent planning competencies. Self driven, enthusiastic and passionate about maximizing sustainable proven value for both the Customers and the Employer.

Overview

18
18
years of professional experience
11
11
Certification

Work History

Product Manager

Persistent Systems
Pune
03.2023 - Current
  • Devise Process Hazard Analysis strategy post calls with the partners and customers and build the product roadmap
  • Execute Proof of Concepts on strategical important high impact items for beta versions and customer validations
  • Gather requirements by interacting with the Implementation teams and customers and keep an account of feedback channels such as surveys, feedback forms, and user testing to get a comprehensive view of customer needs.
  • Define release and sprint targets, prepare product and sprint backlogs and work with the other teams to achieve them.
  • Analyze the product usage data, gather insights from it and use them to strategize for feature launch or upgrades.
  • Plan product releases and versioning with Continuous Integration tools and collaborate with the marketing, content and sales teams on admin guides, release notes and technical blogs.

Senior Technical Product Manager

Amazon
04.2022 - 12.2022
  • Led major project by automating HR initiated Job Code changes with appropriate approvals for employees, this impacted 90K users and transactions, saved 70K hours and was delivered in three months
  • Gathered requirements, defined scopes, contributed to technical discussions and liaised with stakeholders
  • Built and utilized reporting systems to send weekly updates to customers, management and leadership
  • Collaborated with project members to identify and address defects, feedbacks and enhancements
  • Based on KPIs, identified risks and inter-team dependencies and groomed features for future releases
  • Analyzed user trends, patterns and setup product strategy, goals, charter & get buy in from leadership

Senior Product Owner

WMC Global
04.2020 - 04.2022
  • Prioritized backlog and led entire deployment from vision and creation to rollout and delivery
  • Focused on building multiple critical features up front in order to identify constraints and technical challenges
  • Collaborated with leadership to implement continuous improvements and exceed team goals
  • Investigated and integrated strategies to expand business operations and grow customer base
  • Improved KPIs and customer ratings by 15% by implementing customer feedbacks using CI/CD methods

Senior Product Owner

Kohl's
12.2019 - 03.2020
  • Provided vision and direction to stakeholders throughout project and created requirements
  • Defined product vision, road-map and growth opportunities to maximize potential value
  • Developed 25 cases, prioritized stories, epics and themes for work to align with product strategy
  • Lead planning product release plans and set expectation for delivery of new functionalities
  • Researched and analyzed market, users, competition for product roadmap and presented it to leadership

SAP Consultant

IT Pandits
07.2019 - 11.2019
  • Prepared multiple reports and schedules that were delivered to client and stakeholders through weekly updates
  • Developed, maintained and improved productive working relationships with client personnel
  • Delivered full life-cycle solutions including Detailed Design, Build, Test, Deploy and Support phases
  • Ensured compliance and supported planning, definition of iterations and estimation of efforts

Technical Product Owner

SAP SuccessFactors
01.2014 - 06.2019
  • Managed cutting edge SDLC projects with SaaS solutions in Agile Methodologies across locations
  • Led 2 products from concept to retirement including strategy, creating roadmaps, product design, development, launch, marketing, production, resolving bugs and implementing enhancements
  • Built MVP in Recruiting: ‘Job Analyzer – Prevent gender bias’ and saw it through entire PDLC
  • Created PRDs for APIs across pillars of HCM suite: Talent, EC, Platform, Learning and Recruiting
  • Implemented, monitored and tracked projects while continuously improving solutions metrics

Sr. QA Engineer

SAP SuccessFactors
12.2010 - 12.2013
  • Performed System, Integration, Functional, Regression, UAT and End-to-End Testing
  • Created Test Plans for Mobile, Internationalization, Localization, Exploratory and Upgrade testing
  • Analyzed product requirement specifications and developed Test Plans, Test Cases and RTMs
  • Built infographic charts, reports and comparisons for leads, stakeholders and senior management

DW ETL Tester/Reports Analyst

Client Network Services Inc
07.2008 - 11.2010
  • Developed Performance and Load Testing Acceptance Plan for WA Medicaid Systems Project
  • Generated 16 relevant Cognos Reports and logged 38 defects in ClearQuest Tool
  • Performed Datastage ETL job execution, FTP processes, smoke test, file extraction and validation

IT Lab Consultant

University Of Cincinnati
09.2007 - 06.2008
  • Resolved software bugs, performed trouble shooting and reported issues to management
  • Led and conducted Lab Tech orientations, trainings, meetings, surveys and evaluations
  • Helped set up University of Cincinnati's largest and then state-of-the-art Library and Lab

Technical Support Associate

VCustomer Corp.
12.2006 - 06.2007
  • Troubleshooted, configured and resolved problems associated with Linksys products
  • Provided training to customers for them to use company's products, systems and applications
  • Improved customer satisfaction levels by coordinating and cooperating with other teams

Education

Master of Science - Information Systems

University of Cincinnati
Cincinnati, US
2009

Bachelor of Engineering - Electronics And Telecommunications

Pune University
Pune, India
2006

Skills

Social, Interpersonal & Communication Skills

Product & Project Management

Business Process Improvement

Risk Analysis & Mitigation

Strategic Thinking and Problem Solving

Requirement Gathering & Analysis

Customer & Technical Support

Agile Scrum & Kanban Methodology

SQL Developer, Oracle & HANA Databases

ODATA, REST & SOAP APIs & POSTMAN

SAP Analytics, Optier, Splunk, Tableau

Lucid Chart, Balsamiq, ReadMe & Optimizely

Version One, JIRA, Confluence, AZDO & Notion

Mobile Applications & Operating Systems

Websites

Accomplishments

  • Recipient of multiple Employee of the Quarter, Sprint Star, Peer Appreciation and Culture Awards
  • Won SAP SuccessFactors Hackathon's second and first prize in 2015 and 2017 respectively
  • Represented the US SAP SuccessFactors in Developer Fair at SAP HQ in Walldorf, Germany

Certification

  • Product Management - Pragmatic Certified Product Manager
  • Certified in Data Science, Intelligent Enterprise, Internet of Things, Design User Research
  • Application Management Tool: Using Splunk 6.x & Searching and Reporting
  • Analyze Problems and Make Decisions, Conflict Management and Present Complex Information
  • Building Customer Centricity, Managing with Emotional Intelligence and Situational Leadership

Affiliations

Volunteering at Therapeutic Riding Program, Horse Riding, Juggling, Rubik's cube, Foreign Languages, Reading, Toastmasters, Saxophone, Endurance Events, Swimming, Soccer, Billiards, Foosball and Documentaries

Timeline

Product Manager

Persistent Systems
03.2023 - Current

Senior Technical Product Manager

Amazon
04.2022 - 12.2022

Senior Product Owner

WMC Global
04.2020 - 04.2022

Senior Product Owner

Kohl's
12.2019 - 03.2020

SAP Consultant

IT Pandits
07.2019 - 11.2019

Technical Product Owner

SAP SuccessFactors
01.2014 - 06.2019

Sr. QA Engineer

SAP SuccessFactors
12.2010 - 12.2013

DW ETL Tester/Reports Analyst

Client Network Services Inc
07.2008 - 11.2010

IT Lab Consultant

University Of Cincinnati
09.2007 - 06.2008

Technical Support Associate

VCustomer Corp.
12.2006 - 06.2007

Master of Science - Information Systems

University of Cincinnati

Bachelor of Engineering - Electronics And Telecommunications

Pune University

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