Volunteering, Horse Riding, Juggling, Rubik's cube, Foreign Languages, Reading, Toastmasters, Saxophone, Endurance Events, Swimming, Soccer, Billiards, Golf, Foosball and Documentaries
Rishi Arora
Pune,Maharashtra
Summary
Senior Technical Product Manager with over 18 years of experience across EHS, HCM, Retail, Healthcare, Telecom and Customer Support industries. Held multiple positions including, Technical Support Associate, Business and Reports Analyst, QA Engineer, Consultant and Technical Product Owner. Reliable and experienced in leading offshore and cross-functional teams. Well-versed in building positive relationships with stakeholders and skilled at learning modern technologies, overseeing complex, high-value technical projects with excellent planning competencies. Self-driven, enthusiastic, and passionate about maximizing sustainable proven value for both the Customers and the Employer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Manager
Persistent Systems
03.2023 - Current
- Engaged with internal teams and external customers to gather and understand their requirements. Acted as liaison to ensure alignment with organizational needs and customer expectations.
- Identified customer needs and product gaps through detailed analysis. Developed new product ideas to enhance market share, improve customer experience, and drive business growth.
- Fostered buy-in for product vision in 30 days by presenting and advocating strategies to internal teams and key external partners. Ensured clear communication and alignment on product goals and objectives.
- Translated high-level product strategy into comprehensive requirements. Conducted research and authored detailed product specifications, including user stories, to guide engineering teams in development.
- Scoped and prioritized activities based on their potential impact on business and customer outcomes. Developed and maintained roadmap to align with strategic goals.
- Worked closely with engineering teams to communicate requirements, track progress, and ensure that deliverables met business and customer expectations.
Senior Technical Product Manager
Amazon
04.2022 - 12.2022
- Led major project by automating HR initiated Job Code changes with appropriate approvals for employees, this impacted 90K users and transactions, saved 70K hours and was delivered in three months
- Gathered requirements, defined scopes, contributed to technical discussions and liaised with stakeholders
- Built and utilized reporting systems to send weekly updates to customers, management and leadership
- Collaborated with project members to identify and address defects, feedbacks and enhancements
- Based on KPIs, identified risks and inter-team dependencies and groomed features for future releases
- Analyzed user trends, patterns and setup product strategy, goals, charter & get buy in from leadership
Senior Product Owner
WMC Global
04.2020 - 04.2022
- Prioritized backlog and led entire deployment from vision and creation to rollout and delivery
- Focused on building multiple critical features up front in order to identify constraints and technical challenges
- Collaborated with leadership to implement continuous improvements and exceed team goals
- Investigated and integrated strategies to expand business operations and grow customer base
- Improved KPIs and customer ratings by 15% by implementing customer feedbacks using CI/CD methods
Senior Product Owner
Kohl's
12.2019 - 03.2020
- Provided vision and direction to stakeholders throughout project and created requirements
- Defined product vision, road-map and growth opportunities to maximize potential value
- Developed 25 cases, prioritized stories, epics and themes for work to align with product strategy
- Lead planning product release plans and set expectation for delivery of new functionalities
- Researched and analyzed market, users, competition for product roadmap and presented it to leadership
SAP Consultant
IT Pandits
07.2019 - 11.2019
- Prepared 6 reports and schedules that were delivered to client and stakeholders through weekly updates
- Developed, maintained and improved productive working relationships with client personnel
- Delivered full life-cycle solutions including Detailed Design, Build, Test, Deploy and Support phases
- Ensured compliance and supported planning, definition of iterations and estimation of efforts
Technical Product Owner
SAP SuccessFactors
01.2014 - 06.2019
- Managed cutting edge SDLC projects with SaaS solutions in Agile Methodologies across locations
- Led 2 products from concept to retirement including strategy, creating roadmaps, product design, development, launch, marketing, production, resolving bugs and implementing enhancements
- Built MVP in Recruiting: ‘Job Analyzer – Prevent gender bias' and saw it through entire PDLC
- Created PRDs for APIs across pillars of HCM suite: Talent, EC, Platform, Learning and Recruiting
- Implemented, monitored and tracked projects while continuously improving solutions metrics
Sr. QA Engineer
SAP SuccessFactors
12.2010 - 12.2013
- Performed System, Integration, Functional, Regression, UAT and End-to-End Testing every 3 months
- Created Test Plans for Mobile, Internationalization, Localization, Exploratory and Upgrade testing
- Analyzed product requirement specifications and developed Test Plans, Test Cases and RTMs
- Built infographic charts, reports and comparisons for leads, stakeholders and senior management
DW ETL Tester/Reports Analyst
Client Network Services Inc
07.2008 - 11.2010
- Developed Performance and Load Testing Acceptance Plan for WA Medicaid Systems Project
- Generated 16 relevant Cognos Reports and logged 38 defects in ClearQuest Tool
- Performed Datastage ETL job execution, FTP processes, smoke test, file extraction and validation
IT Lab Consultant
University Of Cincinnati
09.2007 - 06.2008
- Resolved software bugs, performed trouble shooting and reported issues to management
- Led and conducted Lab Tech orientations, trainings, meetings, surveys and evaluations
- Helped set up University of Cincinnati's largest and then state-of-the-art Library and Lab in 30 days
Technical Support Associate
VCustomer Corp.
12.2006 - 06.2007
- Troubleshooted, configured and resolved 20 problems/day associated with Linksys products
- Provided training to customers for them to use company's products, systems and applications
- Improved customer satisfaction levels by coordinating and cooperating with other teams
Education
Master of Science - Information Systems
University of Cincinnati
Cincinnati, USA2009
Bachelor of Engineering - Electronics And Telecommunications
Pune University
Pune, India2006
Skills
- Social, Interpersonal, Communication Skills and Cross Functional Leadership
- Product, Project Management, Business Process Improvement and Stakeholder Communications
- Risk Analysis, Mitigation and Improve Metrics Measurement
- Strategic Thinking, Problem Solving and End to End Feature Delivery
- Requirement Gathering, Research, Trend Analysis and Design Thinking
- Customer Training, Technical Support, Troubleshooting and QA
- Agile Scrum, Kanban, SAFe Methodology and Documentation Management
- Teamwork, Collaboration, Conflict and Change Management
- CI/CD pipeline, SQL Oracle, SAP HANA and Azure Cosmos Databases
- ODATA, REST & SOAP and APIs Design and Documentation Readme, Swagger, Postman
- SAP Analytics, Optier, Splunk, Tableau, Lucid Chart, Balsamiq, Pendo and Optimizely
- Productboard, JIRA, Confluence, Azure Boards and Notion
Websites
Accomplishments
- Recipient of multiple Employee of the Quarter, Sprint Star, Peer Appreciation and Culture Awards
- Won multiple Code Games and Hackathon prizes in Wolters Kluwer and SAP SuccessFactors
- Represented the US SAP SuccessFactors in Developer Fair at SAP HQ in Walldorf, Germany
Certification
- Product Management - Pragmatic Certified Product Manager
- Certified in Data Science, Intelligent Enterprise, Internet of Things, Design User Research
- Application Management Tool: Using Splunk 6.x & Searching and Reporting
- Analyze Problems and Make Decisions, Conflict Management and Present Complex Information
- Building Customer Centricity, Managing with Emotional Intelligence and Situational Leadership
Interests
Timeline
Product Manager
Persistent Systems
03.2023 - Current
Senior Technical Product Manager
Amazon
04.2022 - 12.2022
Senior Product Owner
WMC Global
04.2020 - 04.2022
Senior Product Owner
Kohl's
12.2019 - 03.2020
SAP Consultant
IT Pandits
07.2019 - 11.2019
Technical Product Owner
SAP SuccessFactors
01.2014 - 06.2019
Sr. QA Engineer
SAP SuccessFactors
12.2010 - 12.2013
DW ETL Tester/Reports Analyst
Client Network Services Inc
07.2008 - 11.2010
IT Lab Consultant
University Of Cincinnati
09.2007 - 06.2008
Technical Support Associate
VCustomer Corp.
12.2006 - 06.2007
Master of Science - Information Systems
University of Cincinnati
Bachelor of Engineering - Electronics And Telecommunications
Pune University
- Product Management - Pragmatic Certified Product Manager
- Certified in Data Science, Intelligent Enterprise, Internet of Things, Design User Research
- Application Management Tool: Using Splunk 6.x & Searching and Reporting
- Analyze Problems and Make Decisions, Conflict Management and Present Complex Information
- Building Customer Centricity, Managing with Emotional Intelligence and Situational Leadership
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