Rishi Kumar Singh

• Managed diverse key accounts, generating a 30% increase in sales revenue over the previous two years by implementing strategic account management techniques and targeted sales initiatives.
• Developed and executed tailored sales strategies to meet client needs and achieve company goals, leading to a 25% growth in customer retention.
• Coordinated with warehouse operations to achieve timely and accurate order fulfillment, resulting in a 15% reduction in order errors.
• Implemented customer relationship management (CRM) system to enhance client tracking and communication, resulting in a 25% boost in client engagement.
• Ensured compliance with internal policies and procedures governing sales operations.
• Achieved consistent onboarding of over 90 clients resulting in a monthly revenue of 6 Lakhs

Onboarded and successfully managed clients such as Skullcandy, Caratlane, Nokia, Bevzilla, Blissclub, Vodafone, Fido Canadian, Vasu Health Care, Kiro Beauty, Namhya Food.

• Developed customer service strategies and implemented them to enhance customer satisfaction.
• Supervised all car dealer-related collection and payment activities.
• Managed full sales cycle, including car liquidation, refurbishment and re-auction to exceed revenue goals.

• Monitored capability and capacity management of channel partners to ensure appropriate resourcing models were implemented
• Managed all collections and payments made by car dealerships.
• Managed end-to-end sales functions, including car liquidation, refurbishment, and re-auction to maximize revenue.
• Managed various document-related tasks and facilitated client onboarding processes

• Managed various administrative, operational, and programmatic tasks including ticket issuance for domestic and international flights, document verification, cancellation, refunding offline tickets, as well as invoice creation.

• Managed over 100 calls per day.
• Troubleshot customer queries and technical issues related to Reliance digital card.
• Established user training for Reliance Digital cards users.