RISHI MALHOTRA
New Delhi
Overview
12
12
years of professional experience
Work History
Chief Security Officer
SPAN AIR PVT LTD
NEW DELHI
08.2023 - Current
- Developed and implemented security policies, protocols and procedures to ensure the safety of personnel and property.
- Conducted periodic assessments of existing security measures and identified opportunities for improvement.
- Provided training to staff regarding security awareness and emergency preparedness procedures.
- Organized drills for responding to different types of emergencies such as fire, natural disasters, bomb threats.
- Responded promptly to inquiries from senior management regarding security-related issues.
- Kept staff aware of security and safety concerns with regular meetings and drills.
Ground Operations Agent
BIRD EXECUJET AIRPORT SERVICES PVT LTD
NEW DELHI
03.2017 - 08.2023
- Conducted pre-flight checks of aircraft and ensured all safety protocols were met.
- Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
- Assisted passengers in boarding the aircraft on time and provided assistance as needed.
- Performed baggage handling duties, including loading and unloading cargo, ensuring proper weight distribution, and verifying manifests.
- Coordinated with flight crews regarding any changes in flight plans or passenger needs.
- Monitored runway conditions to ensure safe take offs and landings of aircrafts.
- Managed ground operations activities such as fueling, catering, deicing, marshalling and pushback operations for departing flights.
- Inspected aircraft interiors prior to departure for cleanliness and functionality of onboard amenities.
- Prepared detailed reports on operational issues encountered during shift that could affect future flights.
- Organized transportation services for arriving passengers who require special accommodations or additional assistance upon disembarking the plane.
Customer Service Executive
TECHNOGIO MEDIA PVT LTD
NEW DELHI
01.2013 - 11.2016
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Prepared detailed reports of daily activities for management review.
- Provided technical support when necessary to resolve complex problems.
- Stayed abreast of changes in products and services offered so as to answer questions accurately.
- Generated ideas for improving workflows across the organization's various teams.
Education
Bachelor of Arts - Art Education
DELHI UNIVERSITY
03-2014
High School Diploma -
SARVODHYA BAL VIDHYALAYA
05-2012
Skills
- Regulatory compliance understanding
- Risk management expertise
- Weapons Screening
- Operations Management
- Security team leadership
- Investigative procedures
- Operational effectiveness
- Skilled in conflict resolution
- Policy Enforcement
- Compliance Management
- Emergency Management
- Security systems expertise
- Security Planning
Timeline
Chief Security Officer
SPAN AIR PVT LTD
08.2023 - Current
Ground Operations Agent
BIRD EXECUJET AIRPORT SERVICES PVT LTD
03.2017 - 08.2023
Customer Service Executive
TECHNOGIO MEDIA PVT LTD
01.2013 - 11.2016
Bachelor of Arts - Art Education
DELHI UNIVERSITY
High School Diploma -
SARVODHYA BAL VIDHYALAYA