RISHIKA DUSA
Hyderabad
Summary
Results-driven IT Analyst and PEGA Developer specializing in creating scalable, business-focused solutions using PEGA technology. Combines analytical thinking and problem-solving skills to address technical challenges and meet business requirements. Effectively manages multiple priorities in fast-paced environments, collaborating with cross-functional teams to achieve project objectives. Committed to continuous learning and process improvement to enhance organizational success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
Hyderabad
08.2022 - Current
- Advanced from System Engineer(C1) to IT Analyst(C2) in August 2024, taking on broader project support responsibilities.
- Developed multiple REST connectors to meet system integration requirements for Amex Communications Project (2022–present).
- Directed project workstreams for Amex Communications and aligned tasks across team members.
- Led assignment planning and team collaboration to keep work moving across project phases.
Associate Consultant
Capgemini Technology Services India Limited
Hyderabad
12.2019 - 08.2022
- Advanced from Consultant in 2019 to Associate Consultant in 2020.
- Provided development support across Cox Communications initiatives from 2019 to 2022.
- Drove early Talon project momentum through initial development work in 2022.
- Delivered call pop OOTB capability for Cox Solution Center to meet business requirements.
- Developed Smart Procurement framework from scratch during early-stage development work.
Education
BTECH - Electronics and Communication Engineering
St. Peter's Engineering College
Hyderabad06-2019
Intermediate Certificate - MPC
Narayana Junior College
Hyderabad06-2015
Secondary -
St.Andrew's School
Secunderabad06-2013
Skills
- PEGA Customer Service
- PEGA CDH
- System Architecture Best Practices
- Agile and Scrum Methodology
- Deployment and Release Management
- Debugging and Troubleshooting
- Data pages and Transforms
- Activities and Flows
- Decision Tables and Trees
- Integration services (REST, SOAP)
- JavaScript and HTML
Personal Information
Passionate IT Professional with 7 Years of Experience.
Ready to Innovate, Contribute, and Grow.
Language
English, Hindi, Telugu
Interest
Extrovert who is willing to explore new places.
Accomplishments
- Been promoted twice within 2 years of joining the organization.
- Analyst (2019) - Senior Analyst (2021) - Associate Consultant (2022).
- Received a mic drop and appreciation from the project team.
- Received a reward for Exceptional Top Performer for the Year 2021.
- Been promoted from C1 to C2 in the year 2024.
- Received appreciation and was rewarded for my work.
Certification
- PEGA Certified System Architect (CSA)
- PEGA Certified Senior System Architect (CSSA)
- PEGA Certified Decision Hub (CDH)
Affiliations
- Actively volunteered and contributed to extracurricular activities and team-building initiatives, fostering collaboration, engagement, and a positive team environment.
Timeline
IT Analyst
Tata Consultancy Services
08.2022 - Current
Associate Consultant
Capgemini Technology Services India Limited
12.2019 - 08.2022
BTECH - Electronics and Communication Engineering
St. Peter's Engineering College
Intermediate Certificate - MPC
Narayana Junior College
Secondary -
St.Andrew's School