Summary
Overview
Work History
Education
Skills
Certification
Professional Skills
Personal Dossier
Timeline
Generic

Rishika Sharma

Pune

Summary

An energetic professional with robust communication and interpersonal abilities, backed by over 4.5+ years of diverse experience. Proficient in navigating the end-to-end execution of projects, with a solid grasp of various processes involved. Recognized as a pivotal contributor to the successful delivery of intricate projects, known for proactively offering solutions to challenges. My drive to continuously learn fuels my dedication to achieving optimal results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Functional Consultant

iCertis
Pune
06.2021 - Current
  • Working as Customer Success Consultant to establish the ICI SaaS based Enterprise Solution (CLM) by Icertis.
  • Worked on implementation on a French multinational hospitality company and German multinational goods and services/transportation corporation company.
  • Good understanding of the business process, business requirement analysis, consulting, design, UAT.
  • Directs user acceptance testing to create thorough test scenarios, carefully examining newly developed systems and processes for any issues or areas for improvement.
  • Seamlessly carried out client demos for configuration.
  • Work closely with clients to answer questions about features and capabilities of our product and functional requirements.
  • Interact with clients on/off-site to troubleshoot issues, provided workarounds by leveraging troubleshooting skills
  • Develop knowledge base articles for both client and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Conduct business analysis to streamline processes and future implementations.
  • Performed gap analysis, data validation, system configuration, system testing and user training
  • Provided technical expertise, guidance, mentorship to team members.
  • Extensive experience in various testing methodologies like Smoke Test, Sanity pass, Functional and GUI testing, regression testing while Product upgrade.
  • Specialized in writing complex test cases, test scripts.
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.
  • Performed functional configurations and create requirements for technical configurations.
  • Worked on projects which includes bug tracker tool JIRA.

Product Specialist

Byju
Bangalore
11.2020 - 06.2021
  • Individual contributor working in a team to introduce and showcase unique way how application work.
  • Responsible for understanding the business requirement and the technologies to be used.
  • Involved in creating and maintaining automated email scripts as per the requirement.
  • Working closely with clients to answer questions about the application.
  • Involved in sprint planning.

Quality Analyst

Ubisoft
Pune
06.2019 - 10.2020
  • Going through design documents and creating first set of test cases to be performed keeping in mind various scenarios, game elements, milestones.
  • Preparing the Test Cases using various Test Techniques.
  • Analysis, testing and implementation of software changes.
  • Created, managed and implemented the test cases.
  • Manage and test builds on different test setups based on different configurations (multiscreen, 3D, remote play, network connectivity, companion apps, etc).
  • Was a task lead for the team which worked to break the quests (AdDHoc testing).
  • Reporting the coverage status of test performed on the daily/weekly basis.
  • Was involved in creating &C tasks to send out to &A and &C teams.
  • Initiated the program to send various ideas/suggestions/concerns directly to the development teams.

Education

B.E (E&TC) -

Dr. D. Y. Patil Institute of Technology, Pune

12th -

Delhi Public School (CBSE)

10th -

D.D.M Public School (CBSE)

Skills

  • CLM
  • Microsoft Office
  • Build & Release
  • Data Analysis
  • Business Requirement Document
  • CRM
  • CLM AI
  • Power BI
  • MySQL

Certification

  • ICI AIML Practitioner
  • ICI Practitioner
  • ICI Administrator
  • ICI Functional Professional
  • ICI Functional Architect

Professional Skills

  • Leadership
  • Team Management
  • Liaison & Coordination
  • Innovative
  • Optimistic
  • Multitasking
  • Analytical Thinking

Personal Dossier

Interests: Painting, Social Work

Languages:  English, Hindi

Nationality: Indian

Timeline

Functional Consultant

iCertis
06.2021 - Current

Product Specialist

Byju
11.2020 - 06.2021

Quality Analyst

Ubisoft
06.2019 - 10.2020

B.E (E&TC) -

Dr. D. Y. Patil Institute of Technology, Pune

12th -

Delhi Public School (CBSE)

10th -

D.D.M Public School (CBSE)

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Rishika Sharma