Rishitha Goud Bandharapu
hyderabad
Summary
- Results-driven professional with 5 years of experience in e-commerce, specializing in managing high-volume product catalogs at Amazon. Proven track record in driving operational excellence through data analysis and process improvement, with expertise in product compliance, catalog management, and stakeholder coordination. Recognized for adeptness in issue resolution and commitment to enhancing team efficiency. Aspires to leverage skills to support dynamic organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Prod Compliance Associate | Brand Registry – Brand
Amazon
Hyderabad
02.2022 - Current
- Operations and Cross-Collaboration - Managed and maintained a high-volume product catalog on Amazon’s platform, ensuring 99% accuracy, completeness, and adherence to company guidelines.
• Oversaw end-to-end catalog operations, including New ASIN Stamping, Stamping Correction, and Stamping Removal across 20+ countries.
Conducted quality audits on internal team outputs, providing feedback to minimize errors.
Led monthly Product Knowledge Tests (PKTs) to identify training gaps, and conducted refresher sessions to enhance team expertise.
Improved issue prioritization for product mappings, reducing seller issue resolution time from 5 days to 2 days.
• Prioritized high-GMS products from premium vendors in the EU, contributing to a 5% increase in sales based on Brand Specialists’ analysis.
Managed daily task assignments for a 15-member team, optimizing workflow efficiency.
Training & Development Support: Designed and implemented end-to-end process training for a cross-functional team of 12 across India and China.
• Mentored and guided 15 trainees during Cross-Skill Training, resulting in a 25% improvement in individual learning outcomes.
• Assisted in integrating the river workflow on the Brand ID Stamping SIMs platform, reducing incorrect SIM submissions.
• Contributed to the Automatic SIM Resolve Project, saving 0.5 headcount per week by eliminating redundant SIMs.
Served as the primary point of contact for resolving SIMs/issues for over 100 Amazon-owned brands, as well as global brands like Nike, Adidas, and Puma.
Acted as a Subject Matter Expert (SME), providing guidance and support for team challenges.
Stakeholder Management: Developed a comprehensive process flow chart, and presented a process overview to L7 leadership and above.
Successfully resolved brand escalations up to L7 leadership for product mappings and Brand ID stamping.
Conducted root cause analysis for ASIN-related issues, ensuring timely resolutions while meeting stakeholder expectations.
SDS ASSOCIATE
Amazon
Hyderabad
01.2020 - 12.2021
- Company Overview: Cross-skills for handling technical-based issues and shipping.
Built productive relationships with customers, excelling at listening to queries, and creating solutions that added value.
• Created and escalated detailed trouble tickets related to payments, website issues, blog transfers, and account-related concerns. Compiled detailed data reports on the quantitative, regional, and key customer data performance, and used standard operating procedures for managing and extracting reports. - Trained new associates on store operations, policies, and procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
BSC - Computer Science
Ideal Degree College
Hyderabad01-2020
Intermediate - M.P.CS
Sri Chaitanya Junior College
Hyderabad01-2015
SSC -
Sri Vikas High School
Hyderabad01.2012
Skills
- Microsoft Office
- Excel
- SQL
- Training and Development
- Data Analysis and Process Improvement
- Stakeholder management
- Workflow Optimization
Certification
- ERP: SAP R/3 ECC 6.0
- SAP: Basis
- SAP: S/4 HANA Administration
- Completed a 3-month SAP coaching program, specializing in SAP Basis, S/4 HANA, and security Acquired in-depth knowledge of system architecture, installation, configuration, role management, performance optimization, system monitoring, and troubleshooting Developed proficiency in securing SAP landscapes through authorization concepts, user authentication concepts, user authentication, and data protection
INTRESTS
- Dance
- Traveling
- Cooking
- Cricket
PERSONAL STRENGHTS
- Ability to understand verbal nuances in the U.S. English dialect
- Fluency in English, including reading, writing, and comprehension skills
- Discipline, flexibility, and
- Adaptability
- Multitasking and attention to detail
Timeline
Prod Compliance Associate | Brand Registry – Brand
Amazon
02.2022 - Current
SDS ASSOCIATE
Amazon
01.2020 - 12.2021
BSC - Computer Science
Ideal Degree College
Intermediate - M.P.CS
Sri Chaitanya Junior College
SSC -
Sri Vikas High School
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