Rishu Kumar
Bangalore
Summary
Dynamic Supply Chain and Logistics Specialist with over 5 years of experience as a Senior Executive in pan-India supply chain and operations, specializing in end-to-end FM and LM operations within high-volume logistics environments. Strong expertise in logistics, loss control, performance analysis, and operational excellence through the creation of Power BI dashboards and comprehensive MIS reports. Proven ability to monitor and reduce CPD and functional breaches through data-driven insights and root cause analysis. Adept at collaborating with cross-functional teams to optimize processes, improve service levels, and drive continuous operational improvements. Proven track record in achieving a 97% forward conversion, improving TAT compliance, and delivering double-digit logistics loss reduction through real-time performance monitoring and strong cross-functional governance. Skilled in Control Tower Operations.
Overview
5
5
years of professional experience
Work History
Senior Executive - Supply Chain Operations
Flipkart
Bangalore
07.2024 - Current
- Own end-to-end FM and LM operations across pan-India.
- Lead D-1 Dispatch Planning and real-time adherence monitoring; proactively mitigate tech issues, seller escalations.
- Lead end-to-end logistics loss management, including seller return pendency, seller SPF claims, and RVP pendency, to reduce financial leakage
- Design and develop interactive Power BI dashboards to track KPIs, logistics performance, seller metrics, and MIS, enabling data-driven decision-making.
- Achieved approximately a 97% forward conversion, a 15% reduction in logistics loss, and a 96% conversion in slot adherence.
- Conduct a detailed RCA for CPD breaches, and implement corrective actions to improve service levels and compliance.
- Manage disputes: breach attribution, lost-in-transit cases - 100% documentation and recovery adherence.
- Collaborate with cross-functional teams to streamline processes, improve reporting accuracy, and enhance operational efficiency.
Executive
Flipkart
Bangalore
09.2020 - 07.2024
- Managed end-to-end warehousing and supply chain operations, ensuring smooth execution of inbound, outbound, and reverse logistics processes.
- Drove EOL stock liquidation via the After-Sales channel, reduced aging, and dead stock exposure.
- Led Alphalite projects (MI TV) from initiation to completion, ensuring adherence to timelines and operational benchmarks.
- Collaborated with cross-functional teams to streamline processes, improve reporting accuracy, and enhance operational efficiency.
- Designed risk-mitigation dashboards using PSS Stock, STN Report, and live inventory and out bound insights for faster RCA and resolution.
Education
Bachelor of Science - Computer Science
University of Calcutta
Kolkata08-2020
Skills
- Supply chain planning
- Primary logistics management
- 3PL
- Performance tracking
- Stakeholder and vendor management
- Root cause analysis
- Continuous improvement
- KPI design
- ERP and tools: SAP
- WMS
- TMS
- Analytics: Power BI
- Advanced Excel
- RCA dashboards
- KPIs managed
- Shipped vs Planned
- Team leadership
- Supply chain management
- Logistics optimization
- Shortage and transit loss percentage
- Distribution planning
- SCM Power BI
- Transport management
- Route planning
- Operations strategy
- Stakeholder management
- MS Excel
- Operations planning
- Procurement
- SLA tracking
- RCA
- Distribution and logistics management
- Inventory planning
- Warehouse operations
- Dispatch planner
- Risk management
- Business continuity plan
- Performance metrics
Accomplishments
Best Operations Executive – 2021
Awarded for outstanding performance and significant breach reduction during Big Billion Days (BBD ’21).
Awarded for outstanding performance and significant breach reduction during Big Billion Days (BBD ’21).
Professional Projects
- Managed the Alphalite project from June 2022 to January 2023, coordinating closely with stakeholders and external vendors to ensure seamless execution
- Oversaw end-to-end warehousing operations, including space allocation planning with vendors, capacity optimization, and process alignment to support operational requirement
- Implemented pan-India OTC for forward and return logistics
- Reduce logistic loss by 15% and CPD breach by 0.5%
- Pickup time slot adherence by 96%
Timeline
Senior Executive - Supply Chain Operations
Flipkart
07.2024 - Current
Executive
Flipkart
09.2020 - 07.2024
Bachelor of Science - Computer Science
University of Calcutta