Riswan I

Strategic Leadership & Advocacy

• Acted as a Subject Matter Expert (SME), driving enterprise-wide adoption of modern IT engineering practices and collaboration technologies.
• Led and mentored a global IT team, focusing on talent acquisition, coaching, and performance management to achieve maturity, compliance, and service quality objectives.

Enterprise Collaboration & SaaS Management

• Directed a large portfolio of business and productivity applications (Microsoft 365, Smartsheet, Slack, Webex, Atlassian, Figma, Lucid Chart, Dialpad, Google Workspace), ensuring seamless integration with Azure AD and enterprise systems.
• Partnered with internal stakeholders and vendors to deliver end-to-end collaboration solutions, covering messaging, mobility, video conferencing, and security.

Infrastructure, Assets & Vendor Management

• Managed global IT infrastructure and service providers, including contracts, SLAs, and vendor risk assessments to ensure compliance and business continuity.
• Defined and governed Global Asset Management processes, covering lifecycle tracking, compliance audits, and secure disposal of obsolete equipment.

Security, Compliance & Governance

• Established enterprise-grade security frameworks including Conditional Access, MFA, DLP, IAM, RBAC, Microsoft Defender, and Purview Data Classification, protecting sensitive data and ensuring regulatory compliance.
• Championed identity and access governance through advanced policy design and ongoing roadmap alignment with Microsoft 365 updates.

Digital Transformation & AI Integration

• Spearheaded Microsoft 365 adoption programs by conducting internal training, upskilling initiatives, and change management workshops.
• Investigated and integrated AI-powered capabilities such as Microsoft 365 Copilot, Power Automate, Power Apps, and chatbots solutions to enhance productivity and streamline workflows.

Mobility & Endpoint Management

• Standardised endpoint security and compliance by managing Intune, JAMF, Apple Business Manager (ABM), and MDM/MAM policies, ensuring secure access across all devices.

Enterprise Integration & Technical Innovation

• Designed and implemented complex integrations across SaaS and third-party platforms using Entra ID, SSO, and SCIM provisioning.
• Conducted Proof of Concept (PoC) validations for new business applications and technology initiatives, ensuring alignment with operational goals.

Collaboration & AV Solutions

• Supervised global audio-visual infrastructure, including conference rooms, video walls, and hybrid collaboration setups, enabling effective enterprise-wide communication.

• Microsoft 365 SME: Acted as the subject matter expert for Microsoft 365, helping the business get the best value from services like Exchange Online, SharePoint, Teams, and OneDrive. Supported both IT teams and end users to improve productivity and collaboration.
• End-User Support & Training: Provided guidance and solutions to end users for daily operations, ensuring smooth adoption of new tools. Created best practices, training sessions, and user-friendly documentation to improve overall experience and reduce support issues.
• Identity & Security Management: Managed Azure Active Directory with hybrid integration. Implemented Multi-Factor Authentication, Conditional Access, and privileged access policies to keep accounts and data secure.
• Compliance & Data Protection: Ensured company compliance with global standards like GDPR, HIPAA, and SOX. Used Microsoft Purview, DLP, eDiscovery, and Insider Risk tools to protect sensitive data and meet audit requirements.
• Cloud & Licensing Strategy: Planned and supported migration to Microsoft 365 cloud. Managed Microsoft licensing, optimised usage, and avoided extra costs by removing unused licenses.
• Innovation & Automation: Introduced AI and automation tools such as Copilot, Bing Chat Enterprise, and Power Platform to simplify work processes, save time, and improve business efficiency.
• Roadmap & Governance: Worked closely with leadership to share Microsoft roadmap updates, explain upcoming changes, and prepare the business. Built governance models for security, compliance, and user access.
• Risk & Resilience: Strengthened business resilience by setting up proper governance, security monitoring, and compliance checks to reduce risks and ensure business continuity.

• Led a team of 10 IT professionals, managing day-to-day operations across hospital functions.
• Ensured 24/7 IT support for doctors and staff, resolving incidents and adhering to SLAs.
• Provided expert administration for Microsoft Exchange and Office 365, enhancing email security.
• Successfully executed migration projects from on-premises Exchange to Exchange Online.
• Optimised IT operations using Azure IaaS and automation scripts to improve system performance.
• Managed server patching and upgrades, ensuring high uptime and security compliance.
• Configured Active Directory synchronisation and managed user lifecycle activities for secure identity management.
• Monitored IT systems for proactive incident resolution and maintained stability in healthcare environments.