Rita Emil Judson
HR Director
Bangalore
Summary
- Forward-thinking senior management professional with over 16 years of diverse experience in Human Resources and Business Process Outsourcing (BPO)
- Proven track record of implementing HR policies and systems to enhance transparency and clarity at all organizational levels
- Adept at client-facing roles, serving US and Singapore clients across various outsourced processes
- Excellent analytical, organizational, and communication skills
- Known for strategic planning, team leadership, and fostering strong relationships
- Skilled at handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Director – HR
BiipByte Technologies Pvt. Ltd
Bangalore
07.2015 - Current
- Spearhead recruitment processes, including job descriptions, advertisements, shortlisting, interviewing, and candidate selection
- Ensure statutory compliance by creating policies for working conditions, equal opportunities, disciplinary procedures, and absence management
- Oversee HR operations, including induction, job analysis, employee relations, performance reviews, training, and budget planning
- Analyze training needs in collaboration with departmental managers, plan and occasionally deliver training sessions, including induction
- Conduct exit interviews to identify reasons for employee termination, providing insights for organizational improvements
- Act as a link between management and employees, addressing inquiries, administering contracts, and resolving work-related issues
- Participate at strategic and operational level to develop and strengthen human resources services, relationships and mission
- Provide updates on HR policy changes to employees to satisfy compliance and state laws
- Evaluate human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities
Assistant Manager
IonIdea Enterprise Solutions Pvt. Ltd
Bangalore
07.2014 - 07.2015
- Managed client relationships, fostering and expanding engagements with various clients and stakeholders
- Contributed as a member of the ISO audit team
Team Lead
IonIdea Enterprise Solutions Pvt. Ltd
Bangalore
01.2012 - 07.2014
- Led teams to achieve KPIs and SLAs while maintaining strict adherence to quality parameters
- Implemented quality improvement and process control initiatives, enhancing transparency and productivity control
Group Lead
IonIdea Enterprise Solutions Pvt. Ltd
Bangalore
07.2009 - 01.2012
- Oversaw process operations, identified improvement areas, and executed measures to enhance customer satisfaction
- Selected to provide training to the client's team members at their location
Sr. Process Associate
IonIdea Enterprise Solutions Pvt. Ltd
Bangalore
11.2007 - 07.2009
- Managed backend recruitment processes, including job posting, HTML formatting, and client website management
- Consistently received top ratings in NPS scores and earned an "Individual Excellence Award" for exceptional service and dedication
Resource Associate / Recruiter
IonIdea Enterprise Solutions Pvt. Ltd
Bangalore
07.2006 - 11.2007
- Sourced candidates through various channels and recruited technical/professional skilled employees
- Collaborated with hiring managers to devise hiring strategies and schedules for open positions
- Promoted to a higher position in a different team responsible for training, reports, and mentoring
Education
Master of Business Administration (MBA) - Human Resource Management
07.2004 - 07.2006
Bachelor of Computer Application -
06.2000 - 06.2004
Skills
Recruiting and StaffingInterviewing TechniquesRelationship ManagementTeam Building and LeadershipConflict ResolutionPerformance ManagementCoaching and Mentoring
Timeline
Director – HR - BiipByte Technologies Pvt. Ltd
07.2015 - Current
Assistant Manager - IonIdea Enterprise Solutions Pvt. Ltd
07.2014 - 07.2015
Team Lead - IonIdea Enterprise Solutions Pvt. Ltd
01.2012 - 07.2014
Group Lead - IonIdea Enterprise Solutions Pvt. Ltd
07.2009 - 01.2012
Sr. Process Associate - IonIdea Enterprise Solutions Pvt. Ltd
11.2007 - 07.2009
Resource Associate / Recruiter - IonIdea Enterprise Solutions Pvt. Ltd
07.2006 - 11.2007
Institute of Business Management & Research - Master of Business Administration (MBA), Human Resource Management
07.2004 - 07.2006
Bangalore University - Bachelor of Computer Application,
06.2000 - 06.2004