Interest - Travelling and Shopping
Rita Nagammanavar
Process Expert - India Export Documentation (Customer Service)
Navi Mumbai
Summary
Dynamic, results-oriented professional with a proven ability to thrive under pressure while delivering exceptional outcomes. Eager to contribute to an organization that fosters career growth through increased responsibilities, enhancing experience and creativity. Dedicated self-starter, confident in taking initiative and working independently, while also excelling as an enthusiastic and innovative team player. Committed to identifying and implementing process improvements that drive efficiency and effectiveness within the workplace.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Process Expert
CMA CGM SHARED SERVICE CENTRE (INDIA) PVT LTD
05.2017 - Current
- Responsible for smooth execution of Exports shipments in line with customer requirements, country regulations, customs trade practices.
- Monitor and maintain brand consistency by delivering the best performance for Customer Satisfaction.
- Streamlined processes for increased productivity through the use of automation tools.
- Developed process documentation to maintain standardization and knowledge sharing among team members.
- Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
- Collaborated with cross-functional teams to ensure consistent process execution.
- Communicated effectively with stakeholders to align expectations, gather requirements, and provide updates on project progress.
- Maintained strong relationships with internal customers ensuring their needs were met effectively balancing competing priorities and resource constraints.
- Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.
- Enhanced process efficiency by analyzing workflows and implementing improvements.
- Managed projects effectively by adhering to timelines and budgets while maintaining a focus on process excellence.
PROCESS ASSOCIATE – BACK OFFICE
DHL LOGISTICS PVT. LTD.
02.2013 - 05.2015
- To pick up the Job from CDCC Application and make sure to complete it, before it runs out of TAT.
- Create New Leads of New Customers.
- Prepare Daily Excel report of No. of jobs done and send that report to reporting Supervisor and Manager.
TEAM LEADER - OPERATIONS
ADITYA BIRLA MINACS (AURANGABAD)
02.2010 - 02.2013
- Team Management
- Data tracking on the performance of individual and process
- Collating the required information from various sources and create case document.
- Generating supporting documents to ensure smooth transaction
- Updating client's documents on regular intervals
- Providing training to new team members on products and procedure.
- Identification and Implementation of Service Improvement policy and processes.
- Guiding team in creating accurate Information.
- Coordinating and assisting different verticals in fixing issues on different course of action.
- Ensure delivery of error free report.
TECHNICAL SUPPORT EXECUTIVE
RELIANCE INFO STREAMS PVT. LTD.
02.2007 - 02.2010
- To attend the customers technical & non-technical queries.
- Logging calls in tool and assigning the same to respective engineers.
- Interaction with existing customers for marketing new products.
- Responsible for arranging meeting for a new customer with our sales executives.
Education
Bachelor - Arts
Mumbai University
01.2007
Skills
Interests
Accomplishments
- SAMURAI Award 2024 for outstanding contribution (CMA CGM)
- MEGASTAR Award 2024 for handling Automation Project and coordinating with Developer Team (CMA CGM)
- SAMURAI Award 2023 for consistent performance (CMA CGM)
- Awarded for achieving quality scores consistently for 2 quarter (DHL)
- Showed consistent top rating performance in production and quality (ADITYA BIRLA)
- Accolades and mails by senior management for over achieving the targets (RELIANCE)
Timeline
Process Expert
CMA CGM SHARED SERVICE CENTRE (INDIA) PVT LTD
05.2017 - Current
PROCESS ASSOCIATE – BACK OFFICE
DHL LOGISTICS PVT. LTD.
02.2013 - 05.2015
TEAM LEADER - OPERATIONS
ADITYA BIRLA MINACS (AURANGABAD)
02.2010 - 02.2013
TECHNICAL SUPPORT EXECUTIVE
RELIANCE INFO STREAMS PVT. LTD.
02.2007 - 02.2010
Bachelor - Arts
Mumbai University