Ritakshi Sharma
Faridabad
Summary
Results-driven Senior Consultant at EXL with expertise in transaction monitoring and fraud trend analysis. Proven ability to draft accurate SARs and UARs while training new hires. Skilled in client interaction and decision-making support, enhancing compliance and operational efficiency in fraud investigations.
Overview
10
10
years of professional experience
Work History
Senior Consultant
EXL
Gurgaon
08.2023 - Current
- Drafted and submitted UARs/SARs to facilitate regulatory compliance and internal review processes.
- Perform QC reviews on SARs created by other analysts to ensure accuracy and completeness.
- Engaged with clients to discuss complex cases and provide resolution updates, enhancing client relations.
- Investigate customer fraud complaints, analyzing evidence to validate if claims are genuine or false.
- Identify and report emerging fraud trends such as phishing and mule activity.
- Monitor financial transactions to detect suspicious activities using transaction monitoring tools.
- Train new joiners on alert handling, documentation, and fraud typologies.
- Assist in case decision-making, especially for escalated or high-risk scenarios.
- Supported query resolution for team members, ensuring consistency in cases and alignment with compliance standards.
Management Trainee
Genpact
Noida
10.2022 - 08.2023
- Resolved fraud and dispute queries to improve customer satisfaction.
- Conducted internal quality audits for chargeback and dispute management in the OTC department.
- Developed training materials and supported onboarding for new hires.
- Coordinated vendor communications and streamlined invoice reconciliation processes.
Fraud and Dispute Analyst
FIS
Gurgaon
07.2019 - 10.2022
- Identified fraud rings and suspicious behaviour trends, contributing to enhancements in monitoring systems.
- Investigated fraud disputes across multiple payment platforms including wire, ACH, and mobile checks.
- Resolved customer fraud queries with root-cause analysis to prevent repeat issues.
- Collaborated on decision-making for complex fraud cases and escalations to ensure effective resolutions.
Senior Executive
Aegis Customer Services Pvt. Ltd
Gurgaon
05.2016 - 12.2018
- Facilitated backend support for Airtel Payments, enhancing fraud detection and resolving customer complaints.
- Tracked and documented customer dispute resolutions, ensuring accurate records and timely follow-ups.
- Assisted new team members by answering queries and clarifying workflows, promoting smoother onboarding and integration.
Education
Bachelor of Technology (B.Tech) - Computer Science
Kurukshetra University
01-2015
Skills
- Transaction Monitoring (TMO)
- Alert Handling
- Suspicious Activity Reports (SARs)
- Unusual Activity Reports (UARs)
- SAR Quality Control (QC)
- Fraud complaint validation
- Fraud trend analysis
- Investigation support
- Risk Analysis
- Regulatory Compliance
- Data Visualization
- Client Interaction
- Case Discussion
- Training
- New joiner mentoring
- Microsoft Outlook
Timeline
Senior Consultant
EXL
08.2023 - Current
Management Trainee
Genpact
10.2022 - 08.2023
Fraud and Dispute Analyst
FIS
07.2019 - 10.2022
Senior Executive
Aegis Customer Services Pvt. Ltd
05.2016 - 12.2018
Bachelor of Technology (B.Tech) - Computer Science
Kurukshetra University