VENKATESH BABU
Bengaluru,India
Summary
Accomplished Implementation Specialist with extensive expertise in Digital Transformation, HIMS, LIMS, and EMR Implementation. Proven track record in Product Management and CRM Implementation, driving successful digital strategy roadmaps. Adept as a Business Analyst and Scrum Master, leveraging PMO, TMO, and various digital tools to optimise project outcomes. Committed to advancing digital solutions that enhance organisational efficiency and innovation.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Consultant
PwC India
Bengaluru
2023.05 - 2026.03
- Projects and Roles
- HIS Assessment, Recommendation & Digital Transformation: Conducted comprehensive HIS assessment and designed future-state digital initiatives for a group of hospitals specializing in cancer care and a group of hospitals.
- Developed a To-Be design roadmap aligned with strategic healthcare objectives, focusing on enhanced patient care, operational efficiency, and technology modernization.
- Collaborated with stakeholders to define digital priorities, integration strategies, and governance frameworks for successful transformation.
- Client Name - Kauvery group of Hospitals - Chennai, Rajiv Gandhi Cancer Institute - Delhi, Baby Memorial Hospital - Kochi, Aditya Birla Memorial Hospital - Pune
- Lab IT PMO Integration – Reference Lab Project (Apollo Hospitals & Labs Chennai): Led the PMO integration for a leading reference laboratory project in South India, ensuring seamless coordination between the Laboratory Information System (LIS) and the Hospital Information System (HIS).
- Facilitated the integration of biochemistry and hematology test workflows for accurate processing and billing through LIS/HIS systems, enhancing operational efficiency and data integrity.
- Collaborated with cross-functional teams and stakeholders to ensure smooth onboarding and alignment with overall project goals.
- HIS – ERP TMO (Woodlands Hospital - Kolkata): Led PMO initiatives for HIS and ERP implementations across multiple healthcare facilities, driving strategic alignment, standardized processes, and seamless data integration.
- Managed cross-functional teams to execute system analysis, gap assessments, master data coordination, UAT, and hyper care support, ensuring smooth adoption and operational continuity.
- Directed HIS digital transformation through steering committee involvement, establishing engagement and progress reports, ensuring transparency and timely execution of project milestones.
- HIS Recommendation using RFP
- Conduct a detailed evaluation of the hospital’s existing application setup to identify current needs, gaps, and improvement areas.
- Prepare and manage the RFP process, shortlist suitable HIMS vendors, and ensure alignment with organizational requirements.
- Develop full demo scripts covering clinical, administrative, and financial workflows, and coordinate vendor demonstrations for standardized evaluation.
- Engage stakeholders across departments, collect structured feedback, and assess usability, compliance, and scalability of shortlisted solutions.
- Led HIS digital transformation for 4 hospitals including Kauvery and Rajiv Gandhi, formulating a roadmap to improve inpatient care and technology modernization by [XX]%.
- Directed PMO integration for Apollo’s reference lab, synchronizing LIS-HIS to enhance test processing efficiency by [XX]%.
- Managed HIS and ERP implementations across 3 healthcare facilities including Woodlands Hospital, coordinating cross-functional teams and ensuring timely project delivery within [XX] months.
- Streamlined HIS vendor selection by preparing RFP process and evaluating 5 HIMS vendors through standardized demos, improving system fit and adoption readiness by [XX]%.
Business Analyst
LeadSquared
Bengaluru
2022.03 - 2023.05
- Worked as a Senior Business Analyst for CRM software implementations in the US healthcare sector, leveraging domain expertise to enhance client relationships and operational efficiency.
- System study, GAP analysis, Master Data Co-ordination, Demonstrating/Training the Software to end user.
- Played a key role in User Acceptance Testing (UAT) and quality assurance, ensuring CRM solution met or exceeded expectations of healthcare customers across North America.
- Collaborated with cross-functional teams and stakeholders to align CRM functionalities with business needs, contributing to successful deployments and improved customer engagement.
- Led CRM implementation efforts for healthcare clients in the US, ensuring tailored configurations aligned with business workflows and compliance requirements.
- Customer support and Handling tickets.
- Key Clients :FVI School of Nursing and Technology – Florida,Maloney-Shamie Vision Institute - Los Angeles, CA, The Immigration Gurus – Canada, Eventcombo – CA, Grandcare Health – US
Senior Consultant – HIMIS IMPLEMENTATION
Medexpert Software solution Pvt Ltd
Chennai
2016.10 - 2022.03
- Conducted system study, GAP analysis, master data coordination, and provided software demonstrations/training to end users.
- Managed build releases and performed functional, unit, regression, sanity, UAT, and beta testing to ensure product quality.
- Delivered efficient support services, handled tickets, responded to service requests during and after business hours, and ensured timely resolution.
- Retained existing clients, developed new accounts, managed customer expectations, and secured customer sign-off by ensuring satisfaction.
- Worked extended hours when necessary to meet deadlines and followed up with clients to verify optimal satisfaction after issue resolution.
- Coordinated with clinical, administrative, and IT teams to ensure seamless integration of HIMIS modules across departments, aligning workflows with healthcare standards.
- Monitored post-implementation performance, gathered user feedback, and optimized system configurations to improve efficiency and patient care outcomes.
Technical Support
Ola
Bengaluru
2015.03 - 2016.10
- Coordinated with cross-functional teams to streamline customer onboarding and ensure smooth application adoption.
- Documented recurring issues and created knowledge base articles to improve first-call resolution and reduce support turnaround time.
- Monitored service-level agreements (SLAs) and escalated unresolved cases to ensure timely resolution and customer satisfaction.
- Conducted periodic training sessions for support staff to enhance troubleshooting skills and improve overall customer service quality.
Process Analyst
Barclays
Chennai
2013.07 - 2014.10
- Conducted fraud investigations for UK insurance customers, analyzing cases to determine whether claims should be paid out, as part of the decision-making team.
- Managed and resolved top-priority client complaints received via email, preparing detailed responses and reports to ensure customer satisfaction.
- Utilized more than six applications with mainframe access, efficiently handling complex tasks by leveraging dual-monitor setups for productivity.
- Delivered accurate and timely outcomes by balancing investigative rigor with compliance requirements, ensuring adherence to organizational and regulatory standards.
CSE(New Product Testing)
Firstsource
Chennai
2012.10 - 2013.07
- Handled client communication via emails and calls, resolving customer observations, activating plans within deadlines, and addressing queries efficiently.
- Audited and tested upcoming plans using ICRM, managed bulk data uploads, and ensured smooth migration of customers from one plan to another.
- Monitored errors in processes, resolved issues immediately, and maintained master base data along with dashboards for accurate reporting.
- Trained new associates, providing process guidance and support to enable effective onboarding and performance.
Education
Bachelor of Engineering - Computer Science
Anna University,Coimbatore
Coimbatore, India 2008.05 - 2011.05
Diploma - compute science
TMPC College
theni, India 2005.05 - 2008.05
Skills
- Digital Transformation
- Integration Specialist
- HIMS, LIMS and EMR Implementation
- Product Management
- Digital Transformation
- CRM Implementation
- Business Analyst
- Scrum Master
- Digital strategy roadmap
- PMO, TMO, Digital Tools
Websites
LANGUAGES
Language Intermediate
English Proficient
Telugu Intermediate
Certification
Certified Scrum Master in Simplilearn
SAFe 6.0 Agilist in Simplilearn
Certified in Mastering Agile & Scrum : From beginner to Expert in Udemy
Publications
Thought Papers contribution and Published by Bengal Chamber
- Navigating privacy and protection in India’s digital healthcare ecosystem https://bengalchamber.com/healthtech/2026/thought-paper-2026.pdf
- Understanding the impact of GenAI on the Indian healthcare ecosystem https://bengalchamber.com/healthtech/2024/Understanding-Impact-of-GenAI-in-Indian-Healthcare-Industries.pdf
Timeline
Senior Consultant
PwC India
2023.05 - 2026.03
Business Analyst
LeadSquared
2022.03 - 2023.05
Senior Consultant – HIMIS IMPLEMENTATION
Medexpert Software solution Pvt Ltd
2016.10 - 2022.03
Technical Support
Ola
2015.03 - 2016.10
Process Analyst
Barclays
2013.07 - 2014.10
CSE(New Product Testing)
Firstsource
2012.10 - 2013.07
Bachelor of Engineering - Computer Science
Anna University,Coimbatore
2008.05 - 2011.05
Diploma - compute science
TMPC College
2005.05 - 2008.05