Ritesh Berde
Navi Mumbai
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
11
11
years of professional experience
Work History
Associate Manager - Global Payroll
Allcargo
Mumbai
03.2025 - Current
- I have been associated with APAC region operations managing 12 countries and new entities implementation.
- Currently working on Japan payroll implementation
Assistant Payroll Controller
Accenture
Mumbai
09.2022 - 03.2025
- Leading the team handling Middle East Africa payrolls and acquiring skills in payroll governance, working with more than 15 Middle East Africa and Gulf countries.
- As a major contributor, having hands-on experience with South Africa's payroll regarding benefits, statutory reporting EMP201, EMP501, COIDA, SARS IT88L, and other local legislation, etc.
- Constantly contributing to the process improvement and way of thinking from an automation perspective.
- Connect with clients on the challenges facing payroll and streamlining the process.
- Connect with multiple service providers, and engage them to ensure the timeliness and accuracy maintained in the payrolls.
- Developing the new operational strategies to support the client's expectations.
- Coordinating with multiple internal and external stakeholders from HR, Finance, and Accounting for the alignment and progress gaps.
- Meeting the payroll deliverables, timelines, and maintaining constant accuracy and accountability on payroll.
- Meeting the defined SLAs and KPIs agreed upon with the client, performing the inquiry analysis, and presenting the process improvement plan to the client.
- Maintaining the SOPs, and rolling out any changes in process within the team.
- Encouraging the team to keep their presence and value their work.
- Assisting the team on the complex inquiries and customer escalations.
- Managing the year-end process and sharing the alignment between the service providers.
- Enrolling myself as a global trainer by conducting sessions on data privacy and contribution towards safeguarding the client's data.
- Preparing the monthly scorecards of the team and having 1-0-1 connections to analyze the performance and challenges.
- Engagement within the team to make a difference in thinking approach and adapt to the automation changeover.
HR Service Delivery Associate & Analyst
Accenture
Mumbai
05.2018 - 08.2022
- Transaction processing and coordination with multiple stakeholders and service providers for major countries of the Middle East, Africa, and supporting in audit for APAC countries with multiple stakeholders for payroll and offboarding inputs/documents to ensure deliverables are met.
- As part of end-to-end payroll operations, manage the service providers and third-party vendors, and provide the best services to the client. Follow agreed SOP in day-to-day operations and look for ways of improving processes. Coordinate with the accounting and finance team to arrange payroll funds and ensure tackling the challenges, if any.
- Working with Various Vendors and Stakeholders for processing the benefits like Stocks, ESPP, etc.
- Working as a Subject Matter Expert, and supporting the team in handling the complex issues of their countries' payrolls.
- Performed smooth transactions with zero data errors for the client and highly appreciated for multitasking and huge amounts of cost savings done in the above countries.
- Escalated issues in a timely and effective manner. Working on the transition and making the countries go live. Working as the advisor to the Tier 1 team in managing the ticketing tool. Enrolled with the Ideas in Automation and performing UAT with developers to ease the day-to-day manual operations.
- Acquire project management skills and work with a proactive approach with internal and external stakeholders.
- Handling External and Internal Audits, Strong MS Excel - formulae and functionality.
- Have good communication and presentation skills, both verbal and written.
Associate
Tata Communications Ltd
Mumbai
10.2014 - 05.2018
- Analyzing End to End Network Solution Diagram based on customer requirement. Managing the requirements of Customer within APAC, Europe and Middle East, USA which had aggressive timelines Responsible to maintain Task to Access Manager within the agreed TAT (Turnaround Time).
- Provide weekly/monthly report to management on TAT coordination with internal stakeholders: Solution Architect, Provisioning team, WTD team, Product Team, Finance, and Sales Team. Ensure the right purchase order for equipment and services is released to the vendor. Managing internal customer queries and clarification thereof Prioritized and coordinated tasks to complete projects within deadlines Also keeping close watch on the task and schedule closure for smooth project deliveries and updating correct information in all the systems like: REPC, M6 & Viznet Handling internal & external customer and Vendors for CPE requirement of international customer orders for their various types of services (IDC, ILL, GVPN, etc.)
- Purchase orders for equipment and services are released on vendor creation of SAP PO for international deliveries.
- Maintaining master data for international deliveries, right from getting MRN and invoicing done, and thereafter following up with warehouse and courier teams for their dispatch and delivery at the customer site. Also, kept a close watch on the task and schedule for smooth project deliveries, and updated correct information in both M6 and Viznet Order.
Skills
- Stakeholder Management
- Payroll Governance
- Risk & Compliance Management
- Payroll Automation
- Global Payroll enhancement
- Payroll Analysis
- Vendor Management
- Customer centricity
Education and Training
• Additional Coursework in Payroll Management - The UK Payroll system
• Human Resources Payroll Management & Vendor Relations
Timeline
Associate Manager - Global Payroll
Allcargo
03.2025 - Current
Assistant Payroll Controller
Accenture
09.2022 - 03.2025
HR Service Delivery Associate & Analyst
Accenture
05.2018 - 08.2022
Associate
Tata Communications Ltd
10.2014 - 05.2018