Ritesh Dube
Technical Support
Nashik,
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Technical Support
Lbm Infotech pvt ltd
Nashik
12.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Master of Science - Computer Science
Savitribai Phule Pune University
Nashik, India 05.2022 - Current
Bachelor of Science - Computer Science
Savitribai Phule Pune University
Nashik,India 05.2017 - 05.2020
XII -
Chhatrapati Shivaji Vidhyalay
Kolpewadi, India 05.2016 - 05.2017
X -
Shri. Ganpatrao Rabhaji Autade Patil Vidhyalay
Pohegaon 03.2014 - 03.2015
Skills
Technical Support
Remote Technical Support
Technical support escalations
Technical Support Management
Accomplishments
- Received best employee of the month 4 times in last one year.
- 1 time runner up for the employee of the month.
Timeline
Master of Science - Computer Science
Savitribai Phule Pune University
05.2022 - Current
Technical Support
Lbm Infotech pvt ltd
12.2021 - Current
Bachelor of Science - Computer Science
Savitribai Phule Pune University
05.2017 - 05.2020
XII -
Chhatrapati Shivaji Vidhyalay
05.2016 - 05.2017
X -
Shri. Ganpatrao Rabhaji Autade Patil Vidhyalay
03.2014 - 03.2015