Siva Kumar
Senior Technical Lead
Chennai
Summary
Proficient Hardware and Software Technician with strong system repair and managing skills. Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level adaptivity, Problem-solving knowledge and 8 years of experience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support
EXPERTISE
- Provided Tier 1 IT support to non-technical clients overcome data infrastructure issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responsible for Rack and stack configuring & troubleshooting hardware and software based issues as per the client requirement.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Responsible for creating and managing basic networking issues like IOS upgrade collecting backup
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Cable Management and the power management rack etc
- Remote hand support for Switches, server and storage Server Support
- In-depth knowledge of Windows and basic knowledge on Linux system Administrator
- Skilled in planning, monitoring and provisioning on all OEM server
- Strong knowledge on both hardware and software solution on HP, Dell and IBM.
- skilled in survey like LAN WAN WIFI based on the tools like Air magnet survey pro tool with device
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Senior Technical Lead
AVASO Technology Solutions
07.2017 - Current
- Enhanced interfaces to promote better functionality for users.
- Enhanced interfaces to promote better functionality for users.
- Investigated system issues and implemented resolutions to reduce downtime.
- Developed technical solutions to diverse operational problems.
- Provided educational expertise and mentoring to junior team members.
- Drove technical initiatives for large enterprise systems to align with long-term business strategies.
- Identified value opportunities to exploit product for maximum business effectiveness.
- Educated stakeholders on data protection tactics to reduce breaches.
- Designed support structure needed to confirm scalable application rollouts.
- Improved systems with addition of new features and infrastructure.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Guided teams during continuous integration / continuous delivery (CI/CD) processes.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Offered input on technical and platform-related strategic planning initiatives.
- Analysis log if any issue found replace the hardware Installing and configuring like Server, Storage and Network Update firmware of all the OEM devices as per the client requirement
- Responsible for the installation of server OS like red hat and windows and configuring network ports as per the client requirement
- Install and configure liquid cooling immersion unit and convert the server suitable for cooling system as per the client requirement.
- Organized system operating procedures to strengthen controls.
- Assessed project milestones and team performance to keep staff on-task.
- Researched and adopted new technologies to add value to existing offerings.
- successfully completed more than 100+ projects as per the clients requirements and working with more then 50 AMC Projects.
Server and Storage Administrator
Softenger Private Limited
05.2016 - 06.2017
- Regular health check over the server and the storage over the Data centre
- Daily report published to the customer based on the daily activity over the servers
- Installing and configuring the Brocade, Cisco Fiber channel Switches
- Configure Zoning on Brocade
- Upgrading Switch Firmware
- Responsible for the installation of server OS like red hat and windows and configuring network ports etc...
- Patched software and installed new versions to eliminate security problems and protect data.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
Administrator
Ultimate Alloys Private Limited
12.2014 - 05.2016
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Adopted cost-effective, useful solutions to implement into current systems.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Implemented corrective plans of action for network availability and latency.
- Worked with users to determine areas of technology in need of improved usability.
- Maintained personnel records and updated internal databases to support document management.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Service Engineer With System and Storage Administrator
Sysmantec
03.2014 - 12.2014
- Negotiated with various freight companies and received annual contracts, resulting in cost savings of 30%.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Implemented technical strategies to improve processes, systems and behavior.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rrase College of Engineering
Chennai 08.2009 - 04.2013
Skills
Technical Support
undefinedAffiliations
I have 8 years of experience in the technical field.
I have worked with most OEM partners like DELL, HP, IBM, EMC, and NETAPP, and strong in hardware and software solutions and currently working with cooling immersion technology for installation and conversion of the OEM server.
Timeline
Senior Technical Lead
AVASO Technology Solutions
07.2017 - Current
Server and Storage Administrator
Softenger Private Limited
05.2016 - 06.2017
Administrator
Ultimate Alloys Private Limited
12.2014 - 05.2016
Service Engineer With System and Storage Administrator
Sysmantec
03.2014 - 12.2014
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rrase College of Engineering
08.2009 - 04.2013
Technical Support
EXPERTISE
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