RITESH KUMAR
Kota
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
Mini Hospitality (Tulumb Resort)
07.2024 - Current
- Hospitality businesses focusing on food and beverage operations
- Managed customer inquiries and resolved issues related to FGB operations
- Executed sales-boosting events including themed nights driving revenue growth
- Supervised 15-20 team members ensuring top-quality customer service
- Managed point-to-point liquor and soft drink inventory efficiently
Sales & Operations Team Leader
Pet Pooja
08.2019 - 07.2024
- Technology solutions for restaurant management
- Onboarded and managed 500+ outlets across multiple cities
- All Over Rajasthan operations team delivering excellent client support
- Achieved consistent monthly sales targets and process improvement
- Trained restaurant owners on Pet Pooja software for operational efficiency
Sales Executive
Bajaj Finserv
01.2017 - 01.2019
- Company Overview: Financial services company providing a range of financial solutions
- Implemented sales strategies improving customer engagement and conversions
- Worked with management to optimize team performance and sales processes
- Increased revenue through promotional campaigns and effective product placement
Education
Master of Commerce - Business Management
Govt. Commerce College
01.2022
Bachelor of Commerce - undefined
Govt. Commerce College
01.2020
No Degree - Commerce
Emmanuel Mission School
Kota, India05-2016
Skills
- - Client Relationship Management
- - Team Leadership
- - Negotiation & Persuasion Managed key accounts with 15 clients, achieving a 20% increase in sales
- Operations management
- Problem-solving
- Decision-making
- Employee motivation
- Team leadership
Accomplishments
- Sales and Client Relationship Achievements
- Successfully onboarded over 500 new food and beverage outlets and organized high-revenue generating events while improving sales processes for operational efficiency
INTERESTS
Entrepreneurial Ventures, Started a partnered Cloud Kitchen venture and a dine-in food venture, showcasing entrepreneurial skills and a passion for the food industry
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations Manager
Mini Hospitality (Tulumb Resort)
07.2024 - Current
Sales & Operations Team Leader
Pet Pooja
08.2019 - 07.2024
Sales Executive
Bajaj Finserv
01.2017 - 01.2019
Bachelor of Commerce - undefined
Govt. Commerce College
Master of Commerce - Business Management
Govt. Commerce College
No Degree - Commerce
Emmanuel Mission School