Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RITESH KUMAR

Faridpur, Patna

Summary

Results-driven professional with 5+ years of experience in operations coordination, team leadership, customer grievance handling, and MIS reporting. Expert in advanced MS Excel with strong analytical skills. Technically proficient in programming and automation concepts, enabling data-driven HR operations. Enterprise exposure through HP, Lenovo, and Amazon projects. UPSC CSE Mains appeared.

Overview

5
5
years of professional experience

Work History

Operation Manager | Recruiter

Kushal Infosystem Pvt Ltd
Patna
09.2022 - Current
  • Led end-to-end hiring and onboarding for ops/support roles; maintained ATS accuracy and compliance.
  • Streamlined HR ops (attendance, leave, payroll inputs, policy rollouts) and ensured audit-ready documentation.
  • Built Excel dashboards (funnel, headcount, attrition, productivity) and automated reporting to cut manual work.
  • Resolved grievances within SLAs and coordinated workforce planning with leaders/vendors, partnered with Finance on PF/ESI/PT.

Project Manager - Amazon Project

QDIGI Services Ltd.
Patna
11.2021 - 08.2022
  • Led operation and ensuring SLA compliance.
  • Created daily and monthly MIS reports using MS Excel.
  • Handled escalations and stakeholder coordination.

Center Manager - HP Operations

Sysnet Global Technologies Pvt. Ltd.
Patna
08.2020 - 10.2021
  • Customer coordination and service reporting.
  • Maintained Excel-based performance databases.
  • Managed daily operations and staff scheduling for efficient center functionality.

Education

Bachelor of Arts -

Patliputra University
01-2023

Certificate in Computer Hardware & Networking -

Navbharat Institute
01-2020

Intermediate -

Holy Mission Secondary School
Patna
01-2017

Matriculation -

Vivekanand School
01-2015

Skills

  • HR Operations
  • Human resources
  • Excel Dashboards
  • Grievance Handling
  • Stakeholder Communication
  • Process Documentation
  • MS Excel
  • Google Workspace
  • Python
  • JavaScript
  • HTML
  • CSS
  • Data Structures and Algorithms (DSA)

Languages

  • English
  • Hindi

Timeline

Operation Manager | Recruiter

Kushal Infosystem Pvt Ltd
09.2022 - Current

Project Manager - Amazon Project

QDIGI Services Ltd.
11.2021 - 08.2022

Center Manager - HP Operations

Sysnet Global Technologies Pvt. Ltd.
08.2020 - 10.2021

Bachelor of Arts -

Patliputra University

Certificate in Computer Hardware & Networking -

Navbharat Institute

Intermediate -

Holy Mission Secondary School

Matriculation -

Vivekanand School
RITESH KUMAR