Ritesh Misra
VP Customer Success
Noida
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
VP Customer Success
Realcoderz Technologies Pvt.Ltd
Noida
08.2020 - Current
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Solar Energy Consultant
Vinsun Awishkaar Solar Pvt Ltd
Noida
02.2016 - 03.2021
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Worked out in field [Number] days per year focused on going door-to-door to meet potential customers.
- Produced quotes, proposals and contracts as part of sales process.
- Followed-up with warm prospects to deepen connections and convert leads.
- Gathered information from prospective customers to identify solar energy needs.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
CEO
I Think Solutions
New Delhi
02.2008 - 03.2021
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established foundational processes for business operations.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Managed financial, operational and human resources to optimize business performance.
Buisness Development Manager
Ambifin System Pvt Ltd
New Delhi
01.1998 - 01.2008
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
B E - Electronics Technology
04.1992 - 11.1996
Skills
Customer acquisition and retention
Customer service experience
Customer-driven diagnostics
Direct to Customer strategies
Customer billing management
Financial customer support
Certification
Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Power BI
11-2022
VP Customer Success - Realcoderz Technologies Pvt.Ltd
08.2020 - Current
Solar Energy Consultant - Vinsun Awishkaar Solar Pvt Ltd
02.2016 - 03.2021
CEO - I Think Solutions
02.2008 - 03.2021
Buisness Development Manager - Ambifin System Pvt Ltd
01.1998 - 01.2008
MIET Nagpur - B E , Electronics Technology
04.1992 - 11.1996