Ritesh Singh
Program Manager
Gurgaon
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Program Manager
Cars24
04.2023 - Current
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Maintained positive relationships with dealers by monitoring their performance against agreed-upon car cancellation terms.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Assisted in developing training materials for new hires involved in the program activities.
Monitored performance metrics to ensure timely completion of tasks. - Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Coordinated with internal stakeholders to ensure the successful implementation of the program initiatives.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
Team Leader - Program Management
CARS24
10.2021 - 04.2023
- Developed strategies for problem-solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented strategic plans to enhance team performance and productivity.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Business Development Manager
Aurohul Private Limited
08.2019 - 09.2021
- Developed and implemented strategies to increase sales and market share.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Attended tradeshows and conferences to network with potential clients.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Facilitated training and development programs for sales and business development teams.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
Demand Manager
Oyo Rooms
07.2017 - 04.2019
- Worked as Demand Manager at Oyo Rooms (India) for over two years, driving regional demand and revenue growth through marketing initiatives and creative strategies
- Responsible for:
- Developing and executing marketing plans to drive bookings, loyalty and awareness
- Identifying/ On-board/ Developing Channel partners
- Establishing relationships with key partners to drive visibility of Oyo Rooms
- Analysing market trends, competitor activities and creating pricing strategies
- Creating campaigns to build customer loyalty
- Optimizing channels to maximize revenue
- Developing weekly/monthly reports for management review
- Coordinating with cross-functional teams to create promotional offers
Education
MBA - International Business Management
Balaji Institute of International Business
04.2015 - 01.2017
Bachelor of Computer Applications - Computer Application
Jiwaji University
01.2010 - 01.2013
Skills
Project Management
Problem Solving
Communication
Organizational Skills
Strategic Planning
Team Management
Decision Making
Process Improvement
Risk Assessment
Negotiation
Budgeting
Time Management
Leadership
Technical Knowledge
Timeline
Program Manager
Cars24
04.2023 - Current
Team Leader - Program Management
CARS24
10.2021 - 04.2023
Business Development Manager
Aurohul Private Limited
08.2019 - 09.2021
Demand Manager
Oyo Rooms
07.2017 - 04.2019
MBA - International Business Management
Balaji Institute of International Business
04.2015 - 01.2017
Bachelor of Computer Applications - Computer Application
Jiwaji University
01.2010 - 01.2013