Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ritesh Singh

Ritesh Singh

Bengaluru

Summary

Product Manager with over seven years of experience in developing and managing flagship SaaS and technology products. Proven track record of delivering data-driven solutions that enhance customer satisfaction and drive business growth. Skilled in cross-functional collaboration to innovate and optimize operations, consistently achieving measurable results. Strong communicator and stakeholder partner, focused on maximizing product value and empowering teams to create impactful solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Owner

Paychex
Bengaluru
09.2023 - Current
  • Led critical product initiatives for Paychex Flex Payroll, the company’s flagship, and highest revenue-generating solution.
  • Delivered enhancements such as Minutes Time Entry and Intelligent Time Tracking, reducing payroll entry time by 30%, and improving accuracy by 25%, directly impacting client satisfaction and product adoption.
  • Spearheaded the Centralized Payroll Holds Dashboard, cutting issue resolution time by 50%, and providing specialists with unified, real-time insights into payroll cycles and holds.
  • Enhanced direct deposit and employee data import workflows, reducing data import error rates by 35%, and decreasing average issue turnaround from 24 hours to 8 hours.
  • Drove continuous product optimization through data-driven backlog management, collaborating with cross-functional teams to ensure sustained Flex Payroll leadership, and revenue growth.

Product Manager

Captain Fresh (Inffresh Foods Private Limited)
Bengaluru
02.2022 - Current
  • Launched a B2B marketplace app for retailers on Android and iOS, achieving over 5,000 downloads in six months, and boosting orders and payments by 60% and 70%.
  • Collaborated with Sales and Operations to drive adoption, and developed diverse payment solutions (cash, UPI, bank transfers) tailored to user needs.
  • Migrated from Zoho to an in-house ERP platform, enhancing capabilities, and reducing third-party costs.
  • Managed customer communications via WhatsApp and SMS, integrated third-party services, and led Scrum activities to deliver on product roadmaps and milestones.
  • Owned and anchored the Scrum framework: sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives.

Senior Business Analyst

Quantiphi Analytics Solutions Private Limited
Bengaluru
03.2020 - 01.2022
  • Worked as a Product Owner to drive the analytics projects, Requirement Gathering, created conversational workflows
  • Worked on a Go to Market Product - a chatbot solution for frail elderly population of Canada on Remind- Recommend-React framework
  • Worked on a POC for a oil and gas MNC to help them automate the manual process of extracting information from P&ID & met the accuracy of more than 98% for different P&ID documents
  • Created dashboards to help leadership visualize and facilitate decision making in terms of key metrics like resource requirement in next 30 to 90 days and thereby creating a huge impact on the hiring process
  • Lead the partnership vertical to strengthen partnership with AWS and helped achieve Financial Services , Migration competency which in turn played a pivotal role in getting AWS rising partner of the year Award & getting AWS Premier Partner status

Business Development Executive

Netsurion Technologies Private Limited
Bengaluru
11.2018 - 02.2020
  • Consistently ranked in the top three slots in the Business Development team for qualified leads generated(MoM)
  • Executed 300 ownership transfers, new sign up, renewals
  • Prepared legal documents(MSA,SOW etc) and onboarded new customers

Education

Bachelor's of Engineering - Mechanical Engineering

RNS Institute of Technology
Bengaluru
07-2016

Skills

  • Product management
  • Backlog prioritization
  • Customer relationship management
  • Stakeholder engagement
  • Cross-functional collaboration
  • Strategic thinking
  • Team leadership
  • Product lifecycle management
  • Design thinking
  • Agile frameworks
  • Product planning
  • Feature prioritization
  • Release planning
  • User story creation

Certification

  • AWS Cloud Practitioner

Timeline

Product Owner

Paychex
09.2023 - Current

Product Manager

Captain Fresh (Inffresh Foods Private Limited)
02.2022 - Current

Senior Business Analyst

Quantiphi Analytics Solutions Private Limited
03.2020 - 01.2022

Business Development Executive

Netsurion Technologies Private Limited
11.2018 - 02.2020

Bachelor's of Engineering - Mechanical Engineering

RNS Institute of Technology

Similar Profiles

CREATE PROFILE
Ritesh Singh