RITESH TOKAS
Rawta
Summary
Dynamic Customer Relations Manager adept at fostering loyalty, resolving issues, and delivering exceptional experiences. Proven track record of driving satisfaction and retention through strategic initiatives. Let's create lasting connections and elevate your brand together.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Policybazaar Insurance Brokers Private Limited
Gurgaon
03.2023 - Current
- Working closely with insurer to resolve any issues, including claims, policy changes, or endorsements.
- Building and maintaining relationships with more than 5,000 customers to deliver exceptional customer service.
- Proposing solutions and leveraging cross-selling opportunities to existing clients.
- Monitor client accounts and track performance metrics, ensuring alignment with established goals and objectives.
- Stay updated on industry regulations and best practices to ensure compliance and mitigate risks for clients.
- Coordinating with internal teams to facilitate prompt delivery of customer resolutions.
Customer Care Executive
Vodafoneidea.com
New Delhi
04.2019 - 10.2022
- Provide prompt and efficient assistance to customers through various channels, such as phone calls, emails, chat support, and in-person interactions.
- Address customer inquiries, resolve issues, and offer solutions in line with company policies and procedures.
- Manage customer complaints effectively by actively listening to their concerns, empathizing with their situation, and working towards a satisfactory resolution.
- Proficient in utilizing CRM software to track customer interactions, resolve issues, and maintain accurate records.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Education
Master of Business Management -
Subharti University
Meerut04.2024
Bachelor of Business Administration -
SGT University
Gurgaon04.2019
Skills
- Project Management
- Risk Management
- Analytical Thinking
- Time Management
- Leadership
- Adaptability
- Financial Management
- Decision-Making
- Communication
Languages
- English
- Hindi
Hobbies and Interests
- Traveling
- Outdoor activities
- Volunteering
- Creative pursuits
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Relationship Manager
Policybazaar Insurance Brokers Private Limited
03.2023 - Current
Customer Care Executive
Vodafoneidea.com
04.2019 - 10.2022
Master of Business Management -
Subharti University
Bachelor of Business Administration -
SGT University
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