Ritesh Jha
New Delhi
Summary
Dynamic Senior Customer Relations Executive with a proven track record at Ethos Watches, excelling in customer service and team leadership. Expert in project management and data analysis, driving operational efficiency and enhancing customer satisfaction. Recognized for elevating sales performance and fostering a collaborative team environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Customer Relations Executive
Ethos Watches
New Delhi
09.2023 - Current
- Overseeing store operations, sales, and team performance.
- Ensuring high customer service standards.
- Handled billing and reporting tasks
Senior Sales Executive
Casio India
New Delhi
04.2016 - 08.2023
- Managed daily operations and maintained accurate sales documentation to support team objectives.
- Handled customer communication and support to enhance customer satisfaction and loyalty.
- Executed visual merchandising strategies in store to improve product visibility and drive sales.
Education
Bachelor of Arts - Political Science
Delhi University
New Delhi 05.2023 - 05.2026
GBSS Public School
New Delhi , India GBSS Public School
New Delhi , India Skills
- Customer service
- Project management
- Team leadership
- Data analysis
- Negotiation
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Senior Customer Relations Executive
Ethos Watches
09.2023 - Current
Bachelor of Arts - Political Science
Delhi University
05.2023 - 05.2026
Senior Sales Executive
Casio India
04.2016 - 08.2023
GBSS Public School
GBSS Public School