ANIL H A
Dholera
Summary
Accomplished Senior Customer Relations Executive with a proven track record at INDEL MONEY LIMITED, enhancing customer satisfaction and retention through expert complaint handling and client relationship strategies. Skilled in CRM system proficiency and cross-selling, adept at fostering key stakeholder relationships and driving operational efficiencies. Achieved significant improvements in service delivery and revenue growth.
Overview
16
16
years of professional experience
Work History
Senior Customer Relations Executive
INDEL MONEY LIMITED
01.2024 - Current
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Relationship Executive
FEDBANK FINANCIAL SERVICES LIMITED
10.2022 - 12.2023
- Investigated and resolved customer complaints to foster satisfaction.
- Developed, updated and maintained database of existing and potential customers in [Software].
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Converted community contacts into potential clients through networking, consistency and credibility.
Warehouse Executive
Jayem Warehousing Private
01.2009 - 02.2014
- Coordinated workflows for successful warehouse and distribution operations.
- Enforced workplace safety requirements for forklifts and other material handling equipment.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Trained and mentored warehouse team members to take on different positions.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Monitored stock levels and placed new orders to maintain optimal values.
- Organized logistics to consistently meet deadlines with minimal expense.
- Maintained current inventory tracking information using warehouse management system.
- Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Bachelor's of Commerce - Accounting And Business Management
07.2009
Skills
- Cross-selling abilities
- Complaint Handling
- Client Retention Strategies
- Customer Service
- Data Entry
- [Software] CRM system proficiency
- Quality Control
- Key stakeholder relationship building
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Software
MS OFFICE , SAP
CRM
Timeline
Senior Customer Relations Executive - INDEL MONEY LIMITED
01.2024 - Current
Relationship Executive - FEDBANK FINANCIAL SERVICES LIMITED
10.2022 - 12.2023
Warehouse Executive - Jayem Warehousing Private
01.2009 - 02.2014
Mysore University - Bachelor's of Commerce, Accounting And Business Management
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