Ritesh Kumar Chatomba
Sr. Software Engineer
Jamshedpur
Summary
Driven and proactive Office 365 administrator with five years of experience. Excels at collaborating with cross-functional teams to deliver results. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
O365 & Exchange Admin
Universal Music Group
02.2018 - Current
- Assisted customers with more difficult technical issues requiring greater level of personalized care and in greater length
- Assisted in administration of Office 365 accounts and services
- Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions
- Exchange calendar/shared folder permissions and delegation
- Troubleshoot/resolve escalated Help Desk issues relating to 0365
- Maintain and update ticket problem management system
- Update user accounts permissions via PowerShell script
- Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 36
- Creation)
- SharePoint administration and support
- DHCP and DNS administration and troubleshooting of related issues
Education
Masters in Computer Application -
St. Xavier College
Ranchi, Jharkhand 04.2014 - 07.2017
Skills
Creative Thinking Skillsundefined
Timeline
O365 & Exchange Admin
Universal Music Group
02.2018 - Current
Masters in Computer Application -
St. Xavier College
04.2014 - 07.2017
Similar Profiles
John GilbertJohn Gilbert
Systems Engineer at Universal Music GroupSystems Engineer at Universal Music Group
Madelynn DonofrioMadelynn Donofrio
Creative Director at Universal Music GroupCreative Director at Universal Music Group
Eder CoronadoEder Coronado
Senior QA Engineer at Universal Music GroupSenior QA Engineer at Universal Music Group