Supriya Adhikary

Joined as L2 Exchange, O365 and Teams Admin

Managing Azure and Office 365, Teams

• Microsoft Team user management.
• Teams service health monitoring
• Teams Federation access handling
• Teams Audio Conference enabling
• Teams’ Policy creation and modification
• Troubleshooting on MS Teams application related issues
• Teams meeting policy creation and assisting users on Teams meetings setup for larger audience.
• Supporting and providing solution through PowerShell scripting

Exchange Online in Office 365

• Azure Active Directory User and Group management.
• Troubleshooting and management for Azure/O365.
• Helping setup hybrid exchange server.
• Mailbox maintenance and Mailbox migration to O365, Educating Admins on best practices to be used for syncing server.
• Managing Proof point and Cisco Iron port for external email.
• Managing proof point admin console to monitor mail flow.
• Supporting and providing solution through PowerShell scripting.
• Journaling.
• Creating and modifying all mailbox policies.
• Securing emails with Encryption.
• Monitoring external mail flow through proof point.

Securing emails with Encryption.

• Managing user mailbox, shared mailbox, DL, security group, Privilege account, Resource Mailbox, Joined as
• Creating and modifying all mailbox policies.
• Mailbox and email Restoration, Outlook email purge.
• Managing Calendar, User Mailbox, FM permission.

Troubleshooting on Autodiscover issue.

Assigning mailbox features policy and attributes.

• Troubleshooting on outlook calendar issue with MFCMapi tool (meetings invites, free/busy, mail merge).
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Improved user experience, monitoring feedback and making necessary adjustments to software applications.
• Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
• Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
• Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
• Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
• Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
• Optimized system performance by conducting regular audits and resolving identified issues.
• Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
• Played key role in successful migration of data to new cloud-based storage system.
• Achieved significant cost savings by negotiating with vendors for software and hardware purchases.
• Reduced system downtime, ensuring timely backups and disaster recovery plans were in place.
• Securely managed sensitive data, implementing robust cybersecurity measures.
• Drove innovation with research and adoption of emerging technologies.
• Ensured compliance with regulatory requirements, conducting periodic IT audits.
• Increased user satisfaction by providing comprehensive IT support and training.
• Bolstered data integrity and access control by developing and enforcing strict IT policies.
• Collaborated with cross-functional teams to gather requirements for system enhancements.
• Improved team productivity with implementation of agile methodologies.
• Enhanced communication across departments with deployment of unified communication platform.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.

• Managing Azure and Office 365, Skype, Teams, Exchange Online and Exchange On-prem.
• Securing emails with Encryption.
• Monitoring external mail flow through proof point. Shared mailbox and Distribution list Creation.
• Managing user mailbox and shared mailbox size. Providing access through power shell.
• User mailbox Permission.
• Monitoring O365 service health.
• Assigning mailbox features policy and attributes.
• Supporting on windows server related issues (Alert, monitoring, maintenances, patching, application support, AD).
• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
• Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.

• Managing Azure and Office 365, Skype and Teams Azure
• Active Directory User and Group management.
• Helping setup hybrid exchange server.
• Troubleshooting and management for Azure/O365.
• Hybrid setup for customer and providing solution in best way to migrate to cloud.
• Symantec massage lab and proof point.
• Managing proof point admin console to monitor mail flow.
• Securing emails with Encryption.
• Monitoring external mail flow through proof point.
• Managing user mailbox, shared mailbox, DL, Resource Mailbox
• Managing Calendar, User Mailbox, FM permission
• Assigning mailbox features policy and attributes.
• Exchange Online in Office 365
• Microsoft Team user management.
• Teams Federation access handling
• Teams Audio Conference enabling
• Teams’ Policy creation and modification
• Mobile Device Management
• MFA server console administrator and monitoring.
• Automatic, manual, or over-the-air (OTA) device enrolment.
• Enforce device pass codes to prevent unauthorized access.
• Remotely lock devices to prevent the misuse of lost or stolen devices.
• Wipe a device's data as per requirement.
• Perform a wipe to remove corporate data only, leaving personal data intact.
• Performing daily activities like troubleshooting, monitoring and device management, enrolment
• Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.

• Office 365, Exchange Admin
• Mobile Device Management McAfee
• Software Deployment (SCCM), SCCM
• Client installation.
• Administrator control in AD.
• Maintain Workgroup and Domain.
• Collaborated with outside departments to implement system-wide improvements.

• Desktop Level and EUC support. Desktop Management.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.