Summary
Overview
Work History
Education
Skills
Timeline
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Ritesh kumar singh

Ritesh kumar singh

I.T consultant
Lucknow

Summary

Dynamic Technical Consultant with a proven track record at Mediatronics Pr Pvt Ltd, adept in client relationship building and problem-solving. Excelled in reducing downtime, enhancing productivity, and fostering user adoption of new technologies. Skilled in business analysis and user training, demonstrating adaptability and strong communication. Achieved seamless project management and technical support, ensuring customer satisfaction and operational efficiency.

Personable Technical Consultant with 4 years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.

Overview

11
11
years of professional experience

Work History

Technical Consultant

Mediatronics Pr Pvt Ltd
07.2021 - 08.2024
  • Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
  • Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
  • Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
  • Assessed business requirements to create focused solutions.
  • Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.

Technical Specialist

Expertious Technologies
11.2017 - 09.2019
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Completed troubleshooting and diagnostics on company resources.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.

IT Specialist

Mc Saxena Engineering College
02.2015 - 11.2017
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Developed customized software solutions for improved business processes and increased productivity.

IT Support Engineer

Mi Technologies
08.2013 - 01.2015
  • Compiled, cleaned and manipulated data for proper handling.
  • Analyzed large datasets to identify trends and patterns in customer behaviors.
  • Developed polished visualizations to share results of data analyses.
  • Modeled predictions with feature selection algorithms.
  • Improved data collection methods by designing surveys, polls and other instruments.
  • Devised and deployed predictive models using machine learning algorithms to drive business decisions.
  • Ran statistical analyses within software to process large datasets.

Education

Information Technology

Amity University
Lucknow, India
04.2001 -

Skills

User training

Timeline

Technical Consultant

Mediatronics Pr Pvt Ltd
07.2021 - 08.2024

Technical Specialist

Expertious Technologies
11.2017 - 09.2019

IT Specialist

Mc Saxena Engineering College
02.2015 - 11.2017

IT Support Engineer

Mi Technologies
08.2013 - 01.2015

Information Technology

Amity University
04.2001 -

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Ritesh kumar singhI.T consultant