RITESH RAJKUMAR TOLANI
ServiceNow Admin
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
System Associate
Infosys LTD
Pune
08.2021 - Current
- Extensively worked on ITSM tool implementations.
- Proficient in requirement study and business process analysis.
- Experienced in Incident/Change/Request/SLA/Task management modules.
- Good understanding of Client and Server Side scripting (Business rules, Script includes, Scheduled jobs, Transform maps, UI Actions, UI policies, Client scripts, Catalog scripts, Emailscripts, Scripted web services etc.)
- Worked on ServiceNow Upgrade.
- Creating Reports, Dashboards using interactive Filters
- Have knowledge on workflow and Core Activities
- Worked on integrations of ServiceNow using REST.
- Expertise in creating and managing Service Catalogs, Record Producer, Order Guide.
- Worked on Email Notification
Education
Bachelor of Computer Applications - Computer Engineering
Manghanmal Udharam College of Commerce
Pune 06.2018 - 06.2021
H.S.C -
Jai Hind Junior College
Pimpri 06.2017 - 02.2018
S.S.C -
Nirmala Convent High School
Nashik 06.2015 - 03.2016
Skills
Data backups
System upgrades
Technical Analysis
Analysis and critical thinking
Hardware and software monitoring
Certification
Bank Management System in vb 6.0. (backend MsAccess)
Timeline
System Associate
Infosys LTD
08.2021 - Current
Bachelor of Computer Applications - Computer Engineering
Manghanmal Udharam College of Commerce
06.2018 - 06.2021
H.S.C -
Jai Hind Junior College
06.2017 - 02.2018
S.S.C -
Nirmala Convent High School
06.2015 - 03.2016