Operations Manager
Detailing Devils Red Carpet- ETU Studio
07.2023 - Current
- Managed sales cum operations of workshop & staff of 25+ team members
- Optimized workflow and processes to ensure efficiency
- Knowledge of techniques for removing scratches, swirl marks, and oxidation from automotive paint
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Inspected and tested vehicles to ensure they met quality standards prior to customer delivery
- Strong ability to notice and address minor imperfections, ensuring a meticulous finish
- Managed and optimized social media content across multiple platforms
- Enhanced customer satisfaction by delivering high-quality detailing services and maintaining a clean work environment.
- Streamlined operations by creating systems for tracking inventory and ordering supplies as needed.
- Resolved customer complaints promptly and professionally, ensuring positive experiences with our services.
- Organized staff meetings to discuss goals, address concerns, and share updates on company initiatives.
- Promoted a culture of continuous improvement, leading to enhanced processes and increased client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.