Ritesh Roop Raina
Mechanical Engineer
Gurugram
Summary
Intend to work in a leading corporate environment with committed and dedicated people.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Operations Manager
Detailing Devils Red Carpet- ETU Studio
2023.07 - Current
- Managed sales cum operations of workshop & staff of 25+ team members
- Optimized workflow and processes to ensure efficiency
- Knowledge of techniques for removing scratches, swirl marks, and oxidation from automotive paint
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Inspected and tested vehicles to ensure they met quality standards prior to customer delivery
- Strong ability to notice and address minor imperfections, ensuring a meticulous finish
- Managed and optimized social media content across multiple platforms
- Enhanced customer satisfaction by delivering high-quality detailing services and maintaining a clean work environment.
- Streamlined operations by creating systems for tracking inventory and ordering supplies as needed.
- Resolved customer complaints promptly and professionally, ensuring positive experiences with our services.
- Organized staff meetings to discuss goals, address concerns, and share updates on company initiatives.
- Promoted a culture of continuous improvement, leading to enhanced processes and increased client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Deputy Manager of Operations
Go Mechanic
2022.03 - 2023.02
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Established strong relationships with vendors, negotiating favorable terms for goods and services procurement.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Relationship Manager
Go Mechanic
2020.12 - 2022.02
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Collaborated with upper management to improve customer service processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Assistant Executive Customer Service
IEnergizer IT Services Private Limited
2020.03 - 2020.06
- Worked effectively in fast-paced environments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Internship Student
Jammu Bajaj
6 2018 - 8 2018
- 45 days of internship from Jammu Bajaj. My internship revolved around braking systems.
- Analyzed problems and worked with co-workers to develop solutions.
Education
B.Tech - Mechanical
Ram-Eesh Institute of Engineering
Greater Noida 2014.08 - 2020.08
12th - Non Medical
Government Higher Secondary
Jammu 2012.08 - 2014.01
10th -
Divine Light High School
Jammu 2010.08 - 2011.08
Skills
M.S Office
AutoCAD
SolidWorks
Extra-Curricular Activities
- Sports- Played Cricket, Badminton at College Sports Week.
- Acting- I have participated in various one act plays at College fest, one of them is Blind Beggars.
- Youtuber- I have a YouTube Channel in which I do travel vlogging.
Personal Traits
- Sincere, Hard Working, Reliable, Innovative, Honest and Optimistic in nature.
- Have high values to commitments.
- Patient and good listening skills.
Project
- TITLE : - To study the adhesive wear behavior of Magnesium alloy AZ91 reinforced with Boron Carbide.
- DURATION :- 4 Months (LAST SEMESTER)
Timeline
Operations Manager
Detailing Devils Red Carpet- ETU Studio
2023.07 - Current
Deputy Manager of Operations
Go Mechanic
2022.03 - 2023.02
Customer Relationship Manager
Go Mechanic
2020.12 - 2022.02
Assistant Executive Customer Service
IEnergizer IT Services Private Limited
2020.03 - 2020.06
B.Tech - Mechanical
Ram-Eesh Institute of Engineering
2014.08 - 2020.08
12th - Non Medical
Government Higher Secondary
2012.08 - 2014.01
10th -
Divine Light High School
2010.08 - 2011.08
Internship Student
Jammu Bajaj
6 2018 - 8 2018
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