Rithesh M

Worked for Expedia using Amadeus and farelogix software for airline booking and changes to the existing booking for all airlines. Ex Delta, American, British, United Airline and many more airlines.

• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Implemented standardized reporting methodology using SAP/SERVICE NOW / Genesis Tool / SFDC,NTT, to facilitate easy communication and interpretation.
• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
• Call support for US/Cannada Clients.

• Planned and implemented System upgrades to hardware and software Installation.
• Installed and upgraded internal and third party software.
• Led server infrastructure development, quality assurance, staging and production systems.
• Optimized system security and performance with proactive changes such as Malwarebytes and Mcafee
• Drove continuous improvement of IT governance processes
• Worked with Users to understand needs and provide excellent service.
• Maintained equipment service records.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Skilled on Mac OS and Windows