RITHESH SHETTY

• I played a pivotal role for over 2 years in the Merchant Reporting team, ensuring the seamless delivery of reports to key clients such as Airtel, Zerodha, Grow, IRCTC, SEBI, and others.
• Successfully resolved complex issues with reports by meticulously debugging code and implementing effective fixes, ensuring accurate and punctual delivery of reports.
• Conducted comprehensive system monitoring post major releases (deployments) and performed end-to-end flow validation to guarantee seamless operation and integrity of the platform.
• Implemented proactive measures such as creating alerts and establishing monitoring systems to maintain the smooth functioning of the platform and mitigate potential issues.
• Authored detailed technical documentation to facilitate the analysis and resolution of technical issues by the tech support team (L1 analysis).
• Engaged in collaborative discussions with merchants, actively participating in calls to comprehend their requirements and offering valuable recommendations for development and implementation.

Key Achievements:

• Significantly enhanced system availability from 98% to an impressive 99.9% through proactive monitoring and resolution of issues.
• Played a key role in driving cost optimization initiatives within the team, leading to notable improvements in efficiency and resource utilization.
• Reduced overall TAT (Turnaround Time) for reporting on-call service in Jira to 4 days from 10 days, demonstrating efficiency and improved service delivery.

• With over 5 years of tenure as a production support engineer, managing critical revenue-generating Production system issues, with a specialization in code-level debugging.
• Proficient in resolving end customer issues using ticketing tools, ensuring prompt resolution based on customer inputs.
• Debugging critical issues using logger statements and code logic analysis.
• Developing Unix scripts and Splunk alerts for proactive issue monitoring.
• Providing root cause fixes to development teams for recurring issues.
• Monitoring application database health through SQL queries and preemptively resolving issues.
• Monitoring application interfaces for upstream-downstream feed issues and backlog.
• Collaborated with development and DB support teams during production releases, upgrades, and network activities.
• Instrumental in resolving several business-critical issues, providing bi-weekly application statistics reports, and conducting one-on-one discussions with premium customers to enhance business prospects and reduce TAT.
• Reviewed team activities, analyzed performance metrics, and provided data to management for informed decision-making.