Manikandan Ns

• I am currently working for FREEDOM one of the largest telecom operators in Canada
• Led and mentored the North American operations team, fostering excellence and continuous improvement
• Worked closely with business stakeholders and architects to refine requirements and ensure alignment with organizational goals
• Solution Design and Feasibility Analysis:
• Collaborated with cross functional teams to assess the feasibility of new requirements and propose innovative solutions tailored to business needs
• Operational Excellence and Client Engagement:
• Identified operational gaps and implemented strategic initiatives to enhance efficiency
• Engaged with clients to address SLA and KPI concerns, ensuring client satisfaction and proactive issue resolution
• Production Management and Quality Assurance:
• Played a pivotal role in production movement activities, ensuring smooth deployments and conducting postproduction testing for system stability
• Enhancements and Issue Resolution:
• Reviewed post deployment enhancements, ensuring seamless integration and functionality
• Analyzed revenue related issues, providing timely solutions to optimize revenue streams
• Script Development and Problem Solving:
• Developed scripts to address critical operational issues, ensuring system stability and performance
• Cloud Migration and Business Intelligence:
• Contributed insights to the AWS transition, optimizing cost efficiency and pricing strategies
• Collaborated on BI reporting requirements, delivering actionable insights for informed decision making

• Provided critical application support for the Dimensions RM application, ensuring smooth operations and resolving technical issues.
• Collaborated with product teams to understand and deploy application changes.
• Reviewed and deployed new enhancement patches, ensuring minimal disruption to business operations.
• Maintained strong client relationships through consistent communication and adherence to SLAs.

• Served as the first point of contact for MTN clients regarding operational issues, ensuring uninterrupted service delivery.
• Collaborated with Revenue Assurance and Enterprise Business Solutions teams to mitigate revenue leakage and fraud risks.
• Led system recovery efforts after database crashes, developing scripts to maintain operational continuity.
• Presented business proposals to the CFO that resulted in the adoption of new products, driving business growth.