Rithika
Hyderabad
Summary
Results-driven Process Specialist with extensive experience in the customer experience industry, dedicated to enhancing operational efficiency and customer satisfaction. Skilled in analyzing workflows, identifying inefficiencies, and implementing process improvements that streamline operations and elevate the customer journey. Proven ability to collect and analyze data to inform decision-making, develop comprehensive reports, and establish quality assurance standards.
Would like to enhance the existing skills by gaining practical experience and exposure in the sector and utilize my knowledge to the fullest to contribute positively towards organizational as well as individual growth.
Overview
3
3
years of professional experience
Work History
Process Specialist
Energy Tech Global Private Limited
Hyderabad
08.2021 - Current
- Joined as a Process Associate straight from Campus placement as a fresher.
- Acted as a Point of Contact in the Payments segment.
- Handled critical escalations of the customers.
- Conducted refresher sessions and trainings effectively to the teammates and new joiners.
- Maintained more than 95% accuracy in the tasks allotted and achieved the given targets.
- Monitored quality control standards for all products produced.
- Ensured compliance with safety regulations in the workplace.
- Collaborated with cross-functional teams to develop innovative solutions.
- Documented operational procedures, workflows and best practices.
- Contributed to team's success by being available for them whenever necessary.
Education
B.COM (Hons.) -
Bhavan's Vivekananda Degree College
07-2021
INTERMEDIATE - MEC
Bhavan's Sri Aurobindo Junior College
06-2018
SSC -
St. Anthony's Girls High School
05-2016
Skills
- Adaptability
- Positive attitude
- Team player
- Quick learner
- Effective communication (oral and written)
- Active listener
- Critical thinking and problem solving
- Mentoring skills
- Knowledge of MS office tools
- Basic knowledge of Tally
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 10/04/2001
- Gender: Female
- Father's name: Sanjay Kumar Gupta
Accomplishments
- Won Maverick Award at Energy Tech Global for delivering exceptional results in the KPI metrics and training the new joiners.
- Worked as the Head of Marketing and Report writing department for Primicerius – A National Level Management Fest.
- Achieved State 5th Rank in Intermediate Public Examination 2015-16.
- Achieved a certificate and scholarship to be one among the Top 5 contestants of ACCA Scholarship Exam.
- Presented a Research paper on the topic Corporate Downsizing at IBM – A Case Study at Badruka Degree College, Hyderabad.
Disclaimer
I hereby declare that the information furnished above is correct to the best of my knowledge and belief.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Timeline
Process Specialist
Energy Tech Global Private Limited
08.2021 - Current
B.COM (Hons.) -
Bhavan's Vivekananda Degree College
INTERMEDIATE - MEC
Bhavan's Sri Aurobindo Junior College
SSC -
St. Anthony's Girls High School
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