Nikhil Varma Gajavalli
Hyderabad
Summary
To work forward for a Professional Organization that
offers challenging opportunities to utilize my Professional and Technical
Knowledge, enabling me to improve my abilities, develop my functionality, and improve the Organization's plans and work procedure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
Energy Tech Global Private Limited
09.2024 - Current
- Provided comprehensive support to New Zealand clients via live chat, email, and ticketing systems, resolving complex power-related inquiries, including outages, high billing disputes, metering issues, and reconnection's.
- Diagnosed and troubleshoot power outages, efficiently reporting incidents to facilitate swift resolution, and minimize customer disruption.
- Conducted in-depth bill analysis to clarify charges and provide personalized solutions, addressing customer concerns regarding high energy consumption.
- Facilitated seamless power reconnection's by guiding customers through metering procedures, and ensuring timely service restoration.
- Delivered technical support for broadband connectivity, resolving data usage concerns, and recommending optimal service plans.
- Proactively identified customer needs, and effectively promoted electricity, broadband, and mobile service offerings, driving upsell opportunities. Maintained a high level of professionalism and efficiency in all customer interactions, ensuring customer satisfaction.
Technical Support Assistant
Genpact
09.2022 - 08.2024
- Ensured website accessibility and performance by resolving DNS configuration errors, minimizing downtime, and optimizing browser/device compatibility via chat support.
- Enhanced website security through the installation and configuration of SSL certificates, proactively addressing expiration issues to prevent disruptions.
- Restored critical email functionality by diagnosing and resolving sending and receiving issues across various email clients and protocols.
- Delivered exceptional customer service by efficiently managing billing inquiries, account setups, and cancellations, maintaining high customer satisfaction.
- Resolved website downtime issues, providing a fast resolution to keep client websites online.
Education
Bachelor of Science - Biotechnology
Bhavan’s Vivekananda College
Hyderabad, India06-2022
Board Of Intermediate Education (Intermediate) - BIPC
Sri Chaitanya Junior College
Visakhapatnam, India05-2019
Board Of Secondary Education (Class X) -
Sri Chaitanya Techno School
Visakhapatnam, India03-2017
Skills
- Well Handled customers
- Soft Skills
- Active listening and Patience
- Product knowledge
- Troubleshooting and issue resolution
Certification
Received Bronze Award for exemplary performance and demonstration of Genpact Values.
Languages
English
Telugu
Hindi
Additional Information
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Process Associate
Energy Tech Global Private Limited
09.2024 - Current
Technical Support Assistant
Genpact
09.2022 - 08.2024
Bachelor of Science - Biotechnology
Bhavan’s Vivekananda College
Board Of Intermediate Education (Intermediate) - BIPC
Sri Chaitanya Junior College
Board Of Secondary Education (Class X) -
Sri Chaitanya Techno School
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