Santosh Uppin

• Supervised team production, ensuring accuracy, and that the team consistently met pre-determined deadlines.
• Responsible for processing PO and non-PO invoices as per the standard SLA.
• Prepared weekly operational decks and presented during stakeholder calls, explaining details related to blocked issues and process challenges, while ensuring clear communication and resolution tracking.
• Audited employee expense reports in a timely manner, verified and approved expense claims in accordance with agreed service standards, ensuring full compliance with the T&E policy.
• Prepared plant decks for all plants and presented to plant heads, covering details related to blocked documents, GRIR, Payment-on-Time reports, and vendor debit balances.
• Handled SNOW (ServiceNow) tickets on time for invoice inquiries and payment inquiries, ensuring timely resolution Managed Generic Mailbox emails received from clients and vendors, and supported the Supplier Query Management Team to streamline query handling.
• Trained and supported new team members, maintaining culture of collaboration.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Assisted with creating training manuals and followed the procedures and guidelines set by management and the client.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
• Developed process improvement ideas and created control points to stop errors arising out of the process.
• Supporting Pure Cloud calls – connecting with the supplier to discuss the outstanding invoices.
• Worked in applications like SAP, Excel, Outlook, Skype, Teams, Rapid, and Finance, and now ticket to provide timely responses and updates.
• Managed client escalations effectively, resolved issues promptly, and implemented corrective actions to ensure no repeated escalations related to responsiveness, and adherence to standard operating procedures.
• Reviewing the PPV documents from the dashboard once a month and correcting any errors that are discovered.

Below, reports are handled on a daily, weekly, and monthly basis.

• Month-End Reports: Preparing SLA Report, RACM Report, SOX Report, Blocked Follow-Up, GR & IR Report, Spend Report, and AP Debit Balance Report.

VENDOR MASTER DATA

• Receive Request: IBM Procurement receives vendor creation requests from the client via the generic mailbox. Each request must include the completed vendor creation form, and all supporting documentation.
• Verify Vendor Information: Before creating a new vendor record, check existing data in SAP using the VAT number and Company Registration Number. This step ensures no duplicate vendor entries are created.
• Create Vendor Record: Proceed with vendor creation in SAP based on the information provided by the client.
• Clarifications: Contact the client directly if any details are unclear, or additional information is required.
• Data Confirmation: Ensure all vendor data is accurate and error-free. Provide confirmation of successful vendor creation back to the client.

VENDOR INVOICE QUERIES

• Query Resolution: Address queries received through Finance Now tickets. Handle inquiries via email and phone calls with international clients and suppliers.
• Urgent Requests: Respond promptly to urgent issues escalated by the manager. Ensure timely resolution within defined SLA timelines.
• Communication & Collaboration: Maintain strong communication and interpersonal skills. Apply analytical thinking to resolve issues effectively. Contribute as a result-oriented team player.
• Invoice Corrections: Cancel incorrect invoice postings in SAP.
  Reprocess invoices accurately to enable timely vendor payments.

TRAVEL AND EXPENSES

• Claim Processing: Handle Travel & Expense (T&E) claims submitted by business clients. Ensure claims are processed within the defined Turnaround Time (TAT).
• Verification & Confirmation: Frequently contact business stakeholders to confirm details, and ensure a smooth process.
  Validate claim information before final approval.

• Achieved service time and quality targets, consistently meeting performance benchmarks.
• Managed treasury activities for the India location, ensuring all payments were prepared and executed without delays.
• Processed vendor invoices (PO, non-PO, and utility invoices) in SAP with accuracy and efficiency.
• Extracted invoices from the e-sales portal, and maintained a tracker to monitor allocation and productivity.
• Resolved queries received via email, handled reversals, and cleared duplicate entries to streamline operations.