Rithika Arunkumar
Chennai
Summary
Highly motivated operational analyst with a strong background in banking operations and facilities. Demonstrated ability to independently solve customer queries, ensuring efficient and effective solutions. Committed to providing exceptional service and delivering quick resolutions to enhance customer satisfaction. Seeking opportunities to leverage skills and experience to drive operational excellence in a dynamic and challenging environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE & OPERATIONAL ANALYST
NATWEST GROUP
07.2022 - Current
- Got completely trained in BAU within span of 8 months and conducted financial analysis to determine appropriate actions to be taken.
- Expertise in handling customer queries and complaints and maintained office reports on regular basis.
- I am an accredited trainer within my team, dedicated to delivering training sessions to junior colleagues and supporting their professional growth through knowledge enhancement.
- Handled financial transactions, transfer and account closures and have the ability to handle multiple tasks.
- Championed a culture of continuous improvement by regularly reviewing processes, systems, and technologies for potential enhancements or upgrades.
- Implemented key performance indicators to monitor progress, enabling continuous improvement in operational performance.
Education
Master of Arts - Master in Business Administration, Finance.
Manipal University
Jaipur, India.06-2026
Bachelor of Commerce - Corporate Secretaryship
Ethiraj College For Women
Chennai, India.06-2022
Skills
- Committed to achieving goals through effective communication and multitasking abilities
- Demonstrated ability to work effectively between teams and maintaining positive dynamics exhibiting team collaboration
- Skilled in optimizing workflow efficiency, prioritizing tasks and meeting deadlines without compromising quality and achieving goal setting on time
- Demonstrates strong problem-solving skills with a focus on analyzing complex issues and delivering effective solutions
- Proficient in critical thinking, applying logical reasoning and strategic insights to address challenges and drive results
- Highly adaptable and flexible, thriving in dynamic environments and effectively adjusting to changing priorities
- Skilled in time management, ensuring efficient task completion and meeting deadlines consistently
- Experienced in process improvement, streamlining workflows to enhance efficiency, productivity, and overall performance
- Proficient in risk management, identifying potential challenges and implementing strategies to mitigate risks effectively
Certification
Pursuing Financial Market and Investment banking Certification from Yale University in Coursera.
Timeline
CUSTOMER SERVICE & OPERATIONAL ANALYST
NATWEST GROUP
07.2022 - Current
Master of Arts - Master in Business Administration, Finance.
Manipal University
Bachelor of Commerce - Corporate Secretaryship
Ethiraj College For Women
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