Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
AccountManager

Sheeba Grace Robert

Customer Service & Operational Analyst
Chennai,TN

Summary

Hardworking Customer Service Representative with 2.5 years of experience working with NatWest Group. Gained extensive knowledge of online payments and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer satisfaction is the most important service we can provide to our community. Achieving customer satisfaction is the key to success in business.

Overview

2
2
Languages
3
3
Certifications
3
3
years of professional experience

Work History

Customer Service & Operational Analyst

NatWest Group
Chennai, Tamil Nadu
08.2018 - Current
  • Worked in Agile-driven environment.
  • Played a major role in migration of process with cross location.
  • Active participant in amalgamation of process which resulted in release of 1 FTE.
  • Proposed automation idea worth 1 FTE benefit.
  • Generated data of volumes processed by the team through PIVOT and shared the data on daily basis with the team to determine the volume inflow and WIP counts.
  • Extended support during contingency period.
  • Supported on MI reportings.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • As an SME, took ownership of the process and monitored the process without any SLA breaches.
  • As an example of leadership, lead 4 major projects and 3 adhoc projects.
  • As a team player, supported 5 projects picked by the team.
  • Authorized and approved payments(IBP, SBT & EFT) of high values by checking the DP limits.
  • Solved complex queries through logical thinking and root cause analysis.

Education

Bachelor of Science - Mathematics

Madras Christian College
East Tambaram

Skills

    Team Player

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Accomplishments

  • Bronze Ovations for supporting major projects.
  • Spot ovations for working together, serving customer and doing the right thing.

Certification

Microsoft Office(Basic)

Interests

Gardening

Music

Reading Books

Timeline

Customer Service & Operational Analyst

NatWest Group
08.2018 - Current

Bachelor of Science - Mathematics

Madras Christian College

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Sheeba Grace RobertCustomer Service & Operational Analyst