Rithika G
Product Management
Summary
Energetic Product manager comfortable managing staff, infrastructure and business relationships with equal ease. Skillful in owning every phase of production design, testing and post-launch. Proficient in building interdisciplinary relationships with sales and marketing teams to apply customer feedback and product testing results for superior outcomes.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Product Operations Manager
Niyo
Bangalore
05.2022 - Current
- Collaborated with cross-functional teams to help improve operational workflow.
- Managed product rollouts, user training, testing and internal communications.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Processed incoming bug report analyses to design software update roadmaps.
Product Lead
Sprinklr
Bangalore
03.2021 - 04.2022
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Senior Product Support Engineer
Sprinklr
Bengaluru
10.2018 - 03.2021
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Recommended solutions, built custom proposals, prepared supporting information and delivered presentations to boost sales.
- Collaborated with Developers and Product Managers to identify and manage deliverables/features based on customer requests.
- Communicated with vendors/suppliers such as Facebook, Crowdfire to resolve issues and meet customer needs.
- Collaborated with supervisors/managers to escalate and address customer inquiries or technical issues.
- Resolved over 9,000 customer issues & requests.
In depth knowledge on Social Media Analytics. Mentored junior support staff by training, guiding and Scaling them up. - Good knowledge of Social media Advertising and exploring further in this domain.
- Collaborated with Success Managers and Managed Services to resolve product issues and queries for customer use-cases.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Identifying short-term and long-range issues and recommending courses of action.
Product Support Engineer
Sprinklr
Bengaluru
07.2016 - 10.2018
- Managed customer relationships by delivering prompt responses to questions.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Resolved customer issues by troubleshooting and providing effective solutions.
- Prepared complete and accurate Documentation for various products and functionalities.
- Directed, mentored and monitored fellow support engineers for improved operations.
- Worked with QA, product managers and developers to conceptualize and refine product concepts, design and functionality.
- Provided technical troubleshooting and problem solving for clients
- Recommended changes, improvements or deletions of functionalities according to customer feedback.
Education
MBA - Product Management
Indian Institute of Management, Indore
Indore 06.2021 - 04.2022
Bachelor of Engineering - Information Technology
Sir M Visvesvaraya Institute of Technology
Bangalore 06.2012 - 06.2016
Pre University - PCMB
Mount Carmel Autonomous College
Bangalore 06.2010 - 06.2012
Skills
Research and trend analysis
Budgeting
Product Positioning
Market Analysis
Digital marketing
Timeline
Product Operations Manager
Niyo
05.2022 - Current
MBA - Product Management
Indian Institute of Management, Indore
06.2021 - 04.2022
Product Lead
Sprinklr
03.2021 - 04.2022
Senior Product Support Engineer
Sprinklr
10.2018 - 03.2021
Product Support Engineer
Sprinklr
07.2016 - 10.2018
Bachelor of Engineering - Information Technology
Sir M Visvesvaraya Institute of Technology
06.2012 - 06.2016
Pre University - PCMB
Mount Carmel Autonomous College
06.2010 - 06.2012